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Returns & Exchanges
Extended Holiday Returns & Exchanges
Give with confidence that they’ll get their right fit. Any purchase made at newbalance.com now through the end of 2013 can be returned or exchanged up until February 1, 2014!
Need help finding a new size, color or product? We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.
- Place a new order online or call (800) 595-9138.
- Then follow our return instructions below to send back the original item for a refund.
Need to exchange an item that was given as a gift? Contact Customer Care at (800) 595-9138.
Return shipping is FREE when you use our pre-paid return label, simply follow our easy, step-by-step online return instructions:
If you are shipping from Guam, Puerto Rico, other U.S. territories or an APO/FPO address, please call or email Customer Care for return instructions.
Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
- Please allow 5-10 business days after we receive your package to process your refund and credit your account.
- For checks or money orders, please allow 2-4 weeks for processing.
- For returns purchased with a Gift Card, the refund amount will be put back on the original card.
- If your return was purchased with an eGift, we will email you a new eGift valued at the refund amount.
- If you are returning an item you received as a gift, call us at (800) 595-9138 and we’ll issue you a credit for use on newbalance.com. Otherwise, the refund will be credited to the original form of payment used for the purchase.
- Items purchased at a retail store should be returned to the store. If this is not possible, please contact us.
- Custom shoes purchased at our New Balance store can be returned for store credit.
Note: Items purchased at newbalance.com cannot be returned or exchanged at New Balance stores or retailers.
Need help with a return or exchange? Call our Customer Care team at (800) 595-9138.