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Online shopping or product help:
Email Customer Care or Call (800) 595-9138
Mon-Fri 8 AM - 10 PM, Sat 9 AM - 8 PM, Sun Closed
Email Customer Care or Call (800) 595-9138
Mon-Fri 8 AM - 10 PM, Sat 9 AM - 8 PM, Sun Closed
Shipping Information
Important Shipping Information:
- UPS does not deliver on weekends or holidays.
- In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day.
- To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
- New Balance reserves the right to hold any order for suspected fraud.
Shipping Methods, Cost and Delivery
| Cost | Estimated Delivery | Shipping Availability | Exclusions | |
|---|---|---|---|---|
| Standard Shipping (UPS SurePostTM) |
FREE on all orders over $75 $5.95 for orders under $75 |
2-7 business days once shipped Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS to your local post office for final delivery to you by USPS. |
48 contiguous United States |
U.S. territories and APO/FPO addresses |
| UPS Standard Ground | $7.95 | 2-5 business days once shipped |
48 contiguous United States |
U.S. territories and APO/FPO addresses |
| UPS Air | *Rates are based on "ship to" address zip code and calculated during the checkout process | Priority 2 business days once shipped Express PM 1 business day once shipped Express AM 1 business day AM once shipped |
48 contiguous United States |
Only available for in-stock items. Items that are not eligible for Express Shipping will be noted in the shopping cart. |
| USPS | FREE on orders over $75 $11.95 for orders under $75 |
2-7 business days once shipped |
P.O. Boxes, Alaska, Hawaii and other U.S. territories APO/FPO addresses |
Orders from Outside the USA
This site is for orders shipping to addresses within the United States (and territories). For orders outside the U.S., please visit one of our international sites:
- UK: New Balance UK
- Australia: New Balance AU
- New Zealand: New Balance NZ
Important Note for APO/FPO Customers
New Balance is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.
