Customer Care

Online shopping or product help:
(800) 595-9138

Mon - Fri: 5 AM - 11 PM (ET)
Sat: 7 AM - 9 PM (ET), Sun: Closed

All other New Balance inquiries:
(800) 253-7463

Mon - Fri: 8:30 AM - 8 PM (ET)

Email Customer Care

Shipping Information

Important Shipping Information:

UPS does not deliver on weekends or holidays. Business days are Monday-Friday.
In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day.
To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
New Balance reserves the right to hold any order for suspected fraud.

Shipping Methods, Cost and Delivery

	Cost	Estimated Delivery	Shipping Availablility	Exclusions
USPS/UPS Basic	FREE on all orders over $125 $5.95 for orders under $125	2-7 business days once shipped	48 contiguous United States
UPS Standard Ground	$7.95	2-5 business days once shipped	48 contiguous United States
UPS Air	Priority: $15 Express PM: $25 Express AM: $30	Priority 2 business days once shipped Express PM 1 business day once shipped Express AM 1 business day AM once shipped	48 contiguous United States	Only available for in-stock items. Items that are not eligible for Express Shipping will be noted in the shopping cart.
USPS	FREE on orders over $125 $11.95 for orders under $125	2-7 business days once shipped	P.O. Boxes, Alaska, Hawaii and other U.S. territories APO/FPO addresses

Orders from Outside the USA

This site is for orders shipping to addresses within the United States (and territories). For orders outside the U.S., please visit one of our international sites: