If you don't love the gear you receive, simply return it for any reason within 30 days.
Free Returns & Exchanges
Need a different size or color, or just change your mind? Return your gear within 30 days for a refund or exchange. Return shipping is FREE. Learn more.
When Will I Get My Order?
Most orders ship within 1 business day for delivery within 2-7 business days. Track your order here.
Is My Order Secure?
Yes! Newbalance.com uses Secure Socket Layers (SSL) to protect your personal information, certified by Verisign®, a leading Internet security company. Learn More.
How do I Cancel or Change an Order?
We process orders soon after they're received, so if you placed an order in error please call our Customer Care team at (800) 595-9138.
We accept Visa, MasterCard, American Express, Discover, PayPal, New Balance eGifts & Gift Cards, checks and money orders at newbalance.com.