Customer Care

Important Shipping Information

  • UPS does not deliver on weekends or holidays.
  • In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day.
  • To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
  • New Balance reserves the right to hold any order for suspected fraud.

Shipping Method Estimated Delivery Cost MyNB Loyalty Member Cost
Standard Shipping
(UPS SurePost®)
2-7 business days
once shipped

Standard Shipping
Information
FREE on all orders
over $125*


$7.95 for orders
under $125

Silver & Gold Level: FREE shipping on all orders

*Free Shipping excludes NB1 Custom Shoe order
UPS Ground 2-5 business days
once shipped
$9.95 All Levels: $9.95
UPS 2-Day Air 2 business days
once shipped
$14.95 All levels: $14.95
UPS 1-Day Air 1 business days
once shipped
$24.95 All Levels: $24.95
USPS
(Used for PO Boxes, Alaska, Hawaii and other US Territories, APO/FPO addresses)
2-7 business days
once shipped
FREE on orders
over $125


$13.95 for orders
under $125
Silver & Gold Level: Free shipping on all orders
*Free Shipping excludes NB1 Custom Shoe order

NB CUSTOM ORDERS

We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletics. Using a trademarked term on your NB Custom order could delay your shipment.

Orders from Outside the USA

This site is for orders shipping to addresses within the United States (and territories). For orders outside the U.S., please visit one of our international sites:

Important Note for APO/FPO Customers

New Balance is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.