Important Shipping Information
NBUS Shipping deadlines to receive orders by Friday 12/22/17
|SHIPPING METHOD||ORDER BY|
|UPS SurePost®||Tuesday 12/12/17|
|UPS Ground & USPS||Wednesday 12/13/17|
|UPS Priority 2-Day Air||Tuesday 12/19/17|
|Next Day Air||Wednesday 12/20/17|
- UPS does not deliver on weekends or holidays.
- In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days.
- To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
- New Balance reserves the right to hold any order for suspected fraud.
|Shipping Method||Estimated Delivery||Cost||MyNB Loyalty Member Cost|
|2-7 business days
FREE on all orders
$7.95 for orders
Silver & Gold Level: FREE shipping on all orders
|UPS Ground||2-5 business days
|$9.95||All Levels: $9.95|
|UPS 2-Day Air||
2 business days
|$14.95||All levels: $14.95|
|UPS 1-Day Air||
1 business days
|$24.95||All Levels: $24.95|
(Used for PO Boxes, Alaska, Hawaii and other US Territories, APO/FPO addresses)
|2-7 business days
|FREE on orders
$13.95 for orders
Silver & Gold Level: Free shipping on all orders
NB1 CUSTOM ORDERS
We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletics. Using a trademarked term on your NB1 Custom order could delay your shipment.
Orders from Outside the USA
This site is for orders shipping to addresses within the United States (and territories). For orders outside the U.S., please visit one of our international sites:
Important Note for APO/FPO Customers
New Balance is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.
Need to contact us?
Email Customer Care or call (800) 595-9138
- Mon - Fri
- 7 AM - 7 PM (CT)
- Sat & Sun
Closed Thanksgiving Day November 23rd 2017
Closed Friday December 22nd
through Monday December 25th 2017
Open December 29th 8am – 4pm CST
Closed January 1st 2018