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Important Shipping Information

2014 holiday shipping schedule
SHIPPING METHOD ORDER BY
UPS SurePost® Thursday 12/11/2014, 9:30 am ET
Ground Shipping Sunday 12/14/2014, 11:59 pm ET
Priority Shipping (2-Day Air) Monday 12/22/2014, 9:30 am ET
Express Shipping (1-Day Air) Tuesday 12/23/2014, 9:30 am ET
For guaranteed delivery by December 24, 2014 choose Priority or Express Shipping options.
UPS SurePost®: Orders received by Thursday 12/11/2014, 9:30 am ET will likely be delivered by 12/24/2014.
UPS Ground: Orders received by Sunday 12/14/2014, 11:59 pm ET will likely be delivered by 12/24/2014.
  • UPS does not deliver on weekends or holidays.
  • In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day.
  • To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
  • New Balance reserves the right to hold any order for suspected fraud.

  Cost Estimated Delivery Shipping Availability Exclusions
Standard Shipping
(UPS SurePost®)
FREE on all orders
over $125*


$6.95 for orders
under $125


*Free Shipping excludes all Custom Shoe orders
2-7 business days
once shipped

Provides the combined, reliable convenience of UPS and USPS delivery. Your package is shipped via UPS to your local post office for final delivery to you by USPS.
48 contiguous
United States
U.S. territories and APO/FPO addresses
UPS Standard Ground $9.95 2-5 business days
once shipped
48 contiguous
United States
U.S. territories and APO/FPO addresses
UPS Air *Rates are based on "ship to" address zip code and calculated during the checkout process Priority
2 business days
once shipped


Express PM
1 business day
once shipped


Express AM
1 business day AM once shipped
48 contiguous
United States
Only available for
in-stock items.

Items that are not eligible for Express Shipping
will be noted in the shopping cart.
USPS FREE on orders
over $125


$11.95 for orders
under $125
2-7 business days
once shipped
P.O. Boxes, Alaska, Hawaii and other U.S. territories APO/FPO addresses  

NB CUSTOM ORDERS

For NB Custom Delivery by 12/24/14
SHIPPING METHOD ORDER BY
Ground Shipping Tuesday 12/16/2014, 11:00 pm ET
Priority Shipping (2-Day Air) Thursday 12/18/2014, 11:00 pm ET
Express Shipping (1-Day Air) Sunday 12/21/2014, 11:00 pm ET
For guaranteed delivery by December 24, 2014 choose Priority or Express Shipping options.
UPS Ground: Orders received by Tuesday 12/16/2014, 11:00 pm ET will likely be delivered by 12/24/2014.
The NB Custom line will be closed 11/27-11/28 and 12/24-12/26.
  • Order by 4 PM ET and select UPS Express for delivery in 2 business days.
  • Order by 4 PM ET and select UPS Priority for delivery in 3 business days.
  • Order by 4 PM ET and select UPS Ground for delivery in 8 business days.

We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletic Shoe. Using a trademarked term on your NB Custom order could delay your shipment.

Orders from Outside the USA

This site is for orders shipping to addresses within the United States (and territories). For orders outside the U.S., please visit one of our international sites:

Important Note for APO/FPO Customers

New Balance is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.