MyNB Frequently Asked Questions

Basics

What is MyNB?

MyNB is New Balance's loyalty program where consumers can earn NB Points for purchases and non-purchase activities. MyNB members receive level specific benefits and have the ability to redeem for rewards based on their NB Points balance.

How do I enroll in MyNB?

Will I receive a membership card?

No, you will not receive a membership card with this program. All accounts are identified via enrollment email address.

Will I receive statements in the mail?

No, you will receive monthly email statements.You can access your account history and status via MyNB mobile app or online via your Dashboard.

Where can I find MyNB terms and conditions?

MyNB Terms can be found within the MyNB mobile app or located here.

What US stores support MyNB?

Starting May 2016, we will be offering MyNB in various New Balance locations. To find your closest participating store, please go to the Store Locator and look for the MyNB flag.

Your Account

How do I sign in to MyNB account?

To sign in to your MyNB account, either visit the MyNB Mobile App or access the My Account page. To sign in, you'll need your MyNB email address and password.

I am an existing Newbalance.com online customer, can I use my same username and password to sign up for MyNB?

Yes, you can select to join MyNB via the My Account page after you log in on newbalance.com.Your existing username & password will remain for your MyNB account. Once enrolled, you can also use your existing website credentials to sign in to your account on the MyNB Mobile App.

I am an existing member to New balance Store frequent buyer program, will my account information transfer?

No, these accounts do not link. In order to join MyNB you can sign up via the Account Signup, the MyNB Mobile App, or in participating stores.

How do I update my account information?

To update your account information, "edit your profile" in the MyNB Mobile App or via your My Account page. Please note that you can only change your email address associated with MyNB when online (not via MyNB mobile app).

Why am I asked to complete a profile?

As outlined in our MyNB Terms all personal information will not be distributed to outside parties and will not be shared. However, in order to send updates, offers and information that is relevant to you, we would like to collect basic information about who you are and what you like. Plus, you can earn NB Points for completing.

How do I change my password?

To change your password, sign in to your MyNB Account and visit the Login Information page.

How can I reset my password?

To reset your password, visit the MyNB Account Login page and select Reset Your Password.

NB Points

How do I earn NB Points?

NB Points can be earned by making New Balance product purchases or completing relevant point earning activities. For more details on earning NB Points, please visit the MyNB Program or download the MyNB Mobile App

How do I earn nb points for Strava activity?

In order to earn NB Points for Strava activities, you must connect your MyNB & Strava account (this allows the two accounts to share relevant account information data and requires your authentication) and publicly upload your activity to Strava. If your workout is not posted on Strava you will not receive NB Points. Eligible activities will earn NB Points within 10 minutes of activity being posted on Strava.

To connect your accounts, you can:

or

  • Log-in via the MyNB Mobile App
  • Select top left hamburger icon
  • Select Connect to Strava

*Please note that if you are using a third party device, such as Garmin, you will need to connect activities from Garmin to Strava.

How do I follow New Balance on social media and earn NB Points?

There are two ways to earn NB Points for following New Balance on social media once you are logged into your account online:

  1. Go to the About MyNB page and click each link listed in the “How To Earn” chart.
  2. Go to newbalance.com footer, and click each social media icon

You will only be awarded NB Points for these actions once in a lifetime. NB Points are not awarded for a follow on YouTube.

HOW DO I EARN NB POINTS FOR WRITING A REVIEW ON MY PURCHASED PRODUCT?

There are two ways to earn NB Points for writing a review on purchased product:

  1. Follow instructions on product review email sent after product was delivered.
  2. Log-in via newbalance.com
        a. Go to Order History for list of recent orders
        b. Select ‘View’ next to product that you want to write a review for
        c. Under ‘Product Details’ click style name
        d. Scroll down to ‘Customer Reviews’ section and click ‘Write A Review’

NB Points will be awarded when product review is posted online.

How do I know how many NB Points I have?

To learn about your NB Points, you can visit your Dashboard either on the MyNB Mobile App or online once you've logged into your MyNB account (click Dashboard). NB Points are also listed at the bottom of participating store receipts.

How do I request credit for missing NB Points?

To request credit for missing NB Points, contact New Balance Customer Care Center toll-free at 1-800-595-9138 or email CustomerCare@newbalance.com.

When are my NB points posted for purchases?

NB Points for purchases are typically posted within 5-7 days. If you purchase was made online or within the MyNB Mobile App, your NB Points will be awarded after the order fully ships and payment is received.

How are NB points calculated?

For each purchase in participating stores, via the MyNB Mobile App, and online, you will receive 10 points for every $1 spent. All other earning activities have different point amounts associated with them (e.g. 500 points for downloading the MyNB Mobile App). To learn more about how points are calculated, visit the MyNB Program page.

Do my NB points expire?

Each NB Point will expire at the end the One (1) Year Anniversary month from which such NB Point was earned. For instance, if the NB Point was earned on June 10th, 2016, the NB Point will expire on June 30th, 2017. Details about point expiration can be found on the MyNB Program page.

Rewards

How many NB points do I need to get first reward?

To get your first reward, you need to accrue a total of 500 NB Points. To learn more about the rewards catalog and NB Points required for redemption, please visit the MyNB Program page.

Are my NB points transferrable?

No, your NB Points are not transferrable.

How do I redeem my rewards?

To redeem your rewards, go to the Reward catalog either on MyNB Mobile App or online through your MyNB Dashboard. To ensure that you intended to redeem for each reward we will ask you to confirm that is the action you would like to take. Once you have redeemed for a reward we will not be able to transfer the reward or NB Points back.

Benefits

What benefits do I receive as a member of MyNB?

MyNB members receive benefits based on their level (e.g. Bronze, Silver, Gold). To learn more about benefits for each level, MyNB Program page or MyNB Mobile App.

Do my benefits expire?

Yes, benefits are associated with your tier, and will expire 365 days from when they were earned. In order to keep current benefits members must earn enough NB Points to remain in the tier. You will receive triggered emails that will update you as to when your tier will expire and how many NB Points you will need to earn to maintain your current tier.

Invite Friends

How can I Invite Friends to join MyNB?

Access the MyNB Mobile App, login to your MyNB account, go to the Menu and click "Invite." Select the method for sending the invitation to your friend (text message, email, Facebook or Twitter). Your friend will then receive an invitation and a MyNB invitation link. If your friend successfully signs up for MyNB through the link, you will receive NB Points for inviting your friend (up to 4 friend invitations per calendar year).

What should my friend do when he/she receives the MyNB Invitation?

Your friend must click the referral link within their invitation and signup for MyNB. NB Points will not be awarded if signup was not completed via the link.

If my friend has already signed up with MyNB through another invitation, can I still invite him/her to sign up a new MyNB account again?

No. You can only invite friends who have never signed up for MyNB before.

If my friend does not sign up for MyNB after clicking on my referral link, but then signs up with MyNB through other means, can I still get the invitation NB Points?

No. You can only get the invitation NB Points after your friend signs up for MyNB through clicking on your referral link.

When can I expect to get my NB Points for a referral?

Once your friend signs up for MyNB through your invitation, you will get NB Points that day.

What if the email address my friends uses to sign up for MyNB is different from the one I sent the invitation to?

As long as your friend signs up for MyNB through clicking the link within the invitation, you will get the NB Points for the referral, even though he/she signs up with another email address.

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