MyNB Frequently Asked Questions


What is MyNB?

MyNB is New Balance's loyalty program where consumers can earn NB Points for purchases and non-purchase activities. MyNB members receive level specific benefits and have the ability to redeem for rewards based on their NB Points balance.

How do I enroll in MyNB?

Will I receive a membership card?

No, you will not receive a membership card with this program. All accounts are identified via enrollment email address.

Will I receive statements in the mail?

No, you will receive monthly email statements.You can access your account history and status via MyNB mobile app or online via your Dashboard.

Where can I find MyNB terms and conditions?

MyNB Terms can be found within the MyNB mobile app or located here.

What US stores support MyNB? (sorted alphabetically by state then by city)

Store Name Address City State Zip
New Balance Birmingham 4618 Highway 280, Suite 130 Birmingham AL 35243
New Balance Huntsville 1395-c Enterprise Way NW Huntsville AL 35806
New Balance Little Rock (Factory Store) 11201 Bass Pro Parkway, Unit # M-109 Little Rock AR 72210
New Balance Chandler 2860 W Chandler Blvd, Suite 11 Chandler AZ 85224
New Balance Glendale (Factory Store) 6800 N. 95th Avenue, Suite # 500 Glendale AZ 85305
New Balance Arrowhead 7369 W Bell Road, Suite 7 Peoria AZ 85382
New Balance Scottsdale 16211 North Scottsdale Road, Suite A2 Scottsdale AZ 85254
New Balance Camarillo (Factory Store) 500 Ventura Blvd Suite 1500 Camarillo CA 93010
New Balance Cardiff 2009 Newcastle Avenue Cardiff-by-the-Sea CA 92007
New Balance Gilroy (Factory Store) 8155 Arroyo Circle Suite #7 Gilroy CA 95020
New Balance Livermore (Factory Store) 3234 Livermore Outlets Drive Livermore CA 94551
New Balance Ontario (Factory Store) 995 N. Barrington Ave Ontario CA 91764
New Balance San Clemente (Factory Store) 101 West Avenida Vista Hermosa, Suite #500 San Clemente CA 92672
New Balance San Diego (Factory Store) 4321 Camino de la Plaza unit 264 San Diego CA 92173
New Balance Vacaville (Factory Store) 321 Nut Tree Road Vacaville CA 95687
New Balance Cherry Creek 156 Suiteele Suitereet Denver CO 80206
New Balance Littleton 7301 S Santa Fe Dr, Unit 520 Littleton CO 80120
New Balance Loveland (Factory Store) 5661 McWhinney Blvd Loveland CO 80538
New Balance New Canaan 128 Main Suite New Canaan CT 6840
New Balance South Windsor 501 Evergreen Way, Suite 401 South Windsor CT 6074
New Balance Westbrook (Factory Store) 314 Flat Rock Place Suite F-135 Westbrook CT 6498
New Balance Avon 380 W Main Suite Avon CT 6001
New Balance Delaware Center Pointe Plaza II, 1271 Churchman's Road Newark DE 19713
New Balance Brandywine 4243 Concord Pike, Concord Square Shopping Center Wilmington DE 19803
New Balance Destin (Factory Store) 10406 Emerald Coast Parkway West, Suite #1 Destin FL 32550
New Balance Miromar (Factory Store) 10801 Corkscrew Rd, #95 Estero FL 33928
New Balance Fort Myers 1900 Trailwinds Dr Fort Myers FL 33907
New Balance Kissimmee (Factory Store) 5881 W. Irlo Bronson Hwy. Kissimmee FL 34746
New Balance Tampa (Factory Store) Tampa Premium Outlets, Suite 930, 2382 Grand Cypress Drive Lutz FL 33559
New Balance Naples 8799 Tamiami Trail N #101 Naples FL 34108
New Balance Orlando (Factory Store) 4955 International Drive Suite, #113 Orlando FL 32819
New Balance Sarasota 1872 Suiteickney Point Road Sarasota FL 34231
New Balance St. Augustine (Factory Store) 2700 State Road 16, Suite #815 St. Augustine FL 32092
New Balance Sunrise (Factory Store) 2610 Sawgrass Mills Circle, #1425 Sunrise FL 33323
New Balance University Park 8204 Tourist Center Drive University Park FL 34201
New Balance Atlanta @ North Point 7300 North Point Pkwy #104B Alpharetta GA 30022
New Balance Athens 1850 Epps Bridge Pkwy, Suite 107 Athens GA 30606
New Balance Atlanta @ Buckhead 2900 Peachtree Street #109 Atlanta GA 30305
New Balance Atlanta @ Mall of Georgia 3260 Buford Drive, Suite 70 Buford GA 30519
New Balance Atlanta @ East Cobb 4250 Roswell Road, Bldg 500, Suite 520 Marietta GA 30068
New Balance Atlanta @ Gwinnett 5135 Peachtree Parkway NW # 905 Norcross GA 30092
New Balance Savannah (Factory Store) 200 Tanger Outlet Blvd, Suite #441 Pooler GA 31322
New Balance Woodstock (Factory Store) 915 Ridgewalk Pkwy Unit # E-595 Woodstock GA 30188
New Balance Boise 4572 N Eagle Road Boise ID 83713
New Balance Chicago 2369 N Clark Suite Chicago IL 60614
New Balance Chicago V (Hyde Park) 5500 S Lake Park Ave Chicago IL 60637
New Balance Geneva 1749 S Randall Rd, Suite E Geneva IL 60134
New Balance Gurnee (Factory Store) 6170 West Grand Avenue, Suite #495 Gurnee IL 60031
New Balance North Shore 610 Central Avenue, #169 Highland Park IL 60035
New Balance Naperville 2879 W 95th Suite, Suite #115 Naperville IL 60564
New Balance Chicago II (Oakbrook) 17W490 22nd Suite Oakbrook Terrace IL 60181
New Balance Chicago III (Orland Park) 9636 W 161 Street Orland Park IL 60467
New Balance Chicago IV (Schaumburg) 685 E Golf Rd Schaumburg IL 60173
New Balance Heritage Square 7130 Heritage Square Dr, Suite #410 Granger IN 46530
New Balance Merrillville 600 W 81Suite Ave, Suite A Merrillville IN 46410
New Balance Wichita 1720 North Webb Road, Suite 110 Wichita KS 67206
New Balance Baton Rouge 7425 Corporate Blvd, Town Center, Suite #800 Baton Rouge LA 70809
New Balance New Orleans (Factory Store) 500 Port of New Orleans Place New Orleans LA 70130
New Balance Avon (Factory Store) 15 Stockwell Drive, Suite #7 Avon MA 2322
New Balance Boston (Factory Store) 173 Market Street Boston MA 2135
New Balance Boston (Factory Store) 583 Boylston Street Boston MA 2116
New Balance Burlington 75 Middlesex Turnpike Suite # 1062 Burlington MA 1803
New Balance Lawrence (Factory Store) 5 S Union Street Lawrence MA 1843
New Balance Wrentham (Factory Store) 1 Premium Outlet Blvd, Suite #187 Wrentham MA 2093
New Balance Global Flagship Boston Landing 140 Guest Street Boston MA 2135
New Balance Hagerstown (Factory Store) 495 Premium Outlets Blvd, Suite #625 Hagerstown MD 21740
New Balance Hanover (Factory Store) 7000 Arundel Mills Circle, Suite #410 Hanover MD 21076
New Balance Oxon (Factory Store) Tanger Outlets - National Harbor, 6800 Oxon Hill Road, Suite # 650 Oxon MD 20745
New Balance Kittery (Factory Store) 345 US Route 1, #P-028 Kittery ME 3904
New Balance Oxford (Factory Store) 19 Industrial Drive Oxford ME 4270
New BalanceSkowhegan (Factory Store) 12 Walnut Street Skowhegan ME 4976
New Balance Farmington Hills 37606 W 12 Mile Road Farmington Hills MI 48331
New Balance Grand Rapids 4499 Ivanrest Avenue Grandville MI 49418
New Balance Troy 821 E Big Beaver Road Troy MI 48083
New Balance Utica (Macomb) 13307 Hall Road Utica MI 48315
New Balance Asheville (Factory Store) 800 Brevard Road, Suite # 728 Asheville NC 28806
New Balance Charlotte (Factory Store) 5404 New Fashion Way, Suite #330 Charlotte NC 28278
New Balance Durham 6807-120 Fayetteville Rd Durham NC 27713
New Balance Charlotte 2211-A Matthews Township Parkway Matthews NC 28105
New Balance Raleigh 6204-121 Glenwood Avenue Raleigh NC 27612
New Balance Wilmington 6805 Parker Farm Road Wilmington NC 28405
New Balance Winston-Salem 202-A South Stratford Road WinSuiteon-Salem NC 27103
New Balance Merrimack (Factory Store) 80 Premium Outlets Blvd, Suite #301 Merrimack NH 3054
New Balance North Conway (Factory Store) Settler's Green Outlet Village Route 16 (2 Common Court), Bldg "F" North Conway NH 3860
New Balance Cherry Hill 1990 E Marlton Pike, Rt 70 East Cherry Hill NJ 8003
New Balance Jersey Gardens (Factory Store) 651 Kapkowski Rd Elizabeth NJ 7201
New Balance Mt Laurel 4313 Dearborn Circle Mt Laurel NJ 8054
New Balance Albuquerque 1331 Juan Tabo NE Suite # B Albuquerque NM 87112
New Balance Albuquerque II 3731 Ellison NW #D Albuquerque NM 87114
New Balance Las Vegas (Factory Store) 7400 Las Vegas Blvd, South Bldg 3A, Suite #334 Las Vegas NV 89123
New Balance Long Island 127 Old Country Road, Country Glen Center Carle Place NY 11514
New Balance Woodbury Commons (Factory Store) Woodbury Commons Premium Outlets, 177 Niagra Central Valley NY 10917
New Balance Lake George (Factory Store) 1415 State Route 9, Suite # 135 Lake George NY 12845
New Balance Suffolk 115 Alexander Ave Lake Grove NY 11755
New Balance New York City 150th 5th Avenue New York NY 10011
New Balance NYC 2 1172 3rd Avenue New York City NY 10065
New Balance Staten Island (Factory Store) 2191 Richmond Avenue Staten Island NY 10314
New Balance Aurora Farms (Factory Store) 549 S. Chillicothe Rd, Suite # 250 Aurora OH 44202
New Balance Edmond 1492 South Bryant Avenue Edmond OK 73034
New Balance Tulsa 2030 Utica Square Tulsa OK 74114
New Balance King of Prussia 309 Mall Blvd King of Prussia PA 19406
New Balance Lancaster (Factory Store) 35 South Willowdale Drive , Suite #205 Lancaster PA 17602
New Balance Philadelphia 1615 Walnut Street Philadelphia PA 19103
New Balance Tannersville (Factory Store) 1000 Premium Outlet Drive Tannersville PA 18372
New Balance Puerto Rico Chardon Avenue #210 San Juan PR 918
New Balance Cranston 168 Hillside Road CranSuiteon RI 2920
New Balance Hilton Head (Factory Store) 1256 Fording Island Road, Suite #150 Bluffton SC 29910
New Balance Greenville, SC 1140 Woodruff Road, #501 Greenville SC 29607
New Balance Myrtle Beach (Factory Store) 10843 Kings Road Suite 605 Myrtle Beach SC 29572
New Balance Charleston (Factory Store) 4840 Tanger Outlet Blvd, Suite #141 N. Charleston SC 29418
New Balance Chattanooga 1820 Gunbarrell Road - #300 Chattanooga TN 37421
New Balance Cool Springs 420 Cool Springs Blvd, Suite 130 Franklin TN 37067
New Balance Knoxville 8027-F Kingston Pike Knoxville TN 37919
New Balance Memphis I 1140 N Germantown Parkway #114 Memphis TN 30816
New Balance Green Hills 2171 Green Hills Village Drive Nashville TN 37215
New Balance Sevierville (Factory Store) 1645 Parkway, Suite 940 Sevierville TN 37862
New Balance DFW III (Arlington) 3751 Matlock Road, Suite 101 Arlington TX 76015
New Balance Houston (Factory Store) 29300 Hempstead Road, Unit 110 Cypress TX 77433
New Balance DFW II (Dallas) 4017 NW Parkway Dallas TX 75225
New Balance DFW I (Ft Worth) 4601 West Freeway Street 304 Fort Worth TX 76107
New Balance DFW IV (Frisco) 8300 Gaylord Parkway, Suite 4 Frisco TX 75034
New Balance Houston 1800 Post Oak Blvd Space 6140 HouSuiteon TX 77056
New Balance Humble 20465 Highway 59 N Suite A Humble TX 77338
New Balance DFW VII (Lubbock) 5027 Milkiwaukee Avenue, Suite 300 Lubbock TX 79407
New Balance Midland 2900 W Loop 250 North, Suite 115 Midland TX 79705
New Balance DFW VI (Rockwall) 951 East I-30, Suite 115 Rockwall TX 75087
New Balance San Antonio III (Quarry Village) 270 E Basse Road San Antonio TX 78209
New Balance San Antonio 11255 Huebner Road, Suite 105 San Antonio TX 78230
New Balance San Marcos (Factory Store) 3939 Interstate Highway 35 (35 Frontage Road), #670 San Marcos TX 78666
New Balance San Antonio II 8211 Agora Pkwy, Suite 106 Selma TX 78154
New Balance DFW V (Southlake) 2704 E Southlake Blvd, Suite 100 Southlake TX 76092
New Balance Texas City (Factory Store) 5885 Gulf Freeway # 705 Texas City TX 77591
New Balance Woodlands 10868 Kuykendahl Rd Suite D The Woodlands TX 77381
New Balance Tyler 7278 Old Jacksonville Highway Tyler TX 75762
New Balance Union Park 7444 S Union Park Avenue Midvale UT 84047
New Balance Richmond 11341 W Broad Street, Suite 171 Glen Allen VA 23060
New Balance Leesburg (Factory Store) 241 Fort Evans Road NE, Suite #1225 Leesburg VA 20176
New Balance Williamsburg (Factory Store) 5715 Richmond Road Suite E070 Williamsburg VA 23188
New Balance Woodbridge (Factory Store) 2700 Potomac Mills Circle, Suite 231 Woodbridge VA 22192
New Balance Manchester (Factory Store) 135 Depot Street, Suite 2A Manchester VT 5255
New Balance Williston Maple Tree Place, 28 Walnut Street WilliSuiteon VT 5495
New Balance Centralia (Factory Store) 102 West High Street Centralia WA 98531
New Balance Seattle (Factory Store) 10600 Quil Ceda Blvd Tulaip WA 98271

Your Account

How do I sign in to MyNB account?

To sign in to your MyNB account, either visit the MyNB Mobile App or access the My Account page. To sign in, you'll need your MyNB email address and password.

I am an existing online customer, can I use my same username and password to sign up for MyNB?

Yes, you can select to join MyNB via the My Account page after you log in on existing username & password will remain for your MyNB account. Once enrolled, you can also use your existing website credentials to sign in to your account on the MyNB Mobile App.

I am an existing member to New balance Store frequent buyer program, will my account information transfer?

No, these accounts do not link. In order to join MyNB you can sign up via the Account Signup, the MyNB Mobile App, or in participating stores.

How do I update my account information?

To update your account information, "edit your profile" in the MyNB Mobile App or via your My Account page. Please note that you can only change your email address associated with MyNB when online (not via MyNB mobile app).

Why am I asked to complete a profile?

As outlined in our MyNB Terms all personal information will not be distributed to outside parties and will not be shared. However, in order to send updates, offers and information that is relevant to you, we would like to collect basic information about who you are and what you like. Plus, you can earn NB Points for completing.

How do I change my password?

To change your password, sign in to your MyNB Account and visit the Login Information page.

How can I reset my password?

To reset your password, visit the MyNB Account Login page and select Reset Your Password.

NB Points

How do I earn NB Points?

NB Points can be earned by making New Balance product purchases or completing relevant point earning activities. For more details on earning NB Points, please visit the MyNB Program or download the MyNB Mobile App

How do I earn nb points for Strava activity?

In order to earn NB Points for Strava activities, you must connect your MyNB & Strava account (this allows the two accounts to share relevant account information data and requires your authentication). To connect your accounts, you can:


  • Log-in via the MyNB Mobile App
  • Select top left hamburger icon
  • Select Connect to Strava

How do I follow New Balance on social media and earn NB Points?

There are two ways to earn NB Points for following New Balance on social media once you are logged into your account online:

  1. Go to the About MyNB page and click each link listed in the “How To Earn” chart.
  2. Go to footer, and click each social media icon

You will only be awarded NB Points for these actions once in a lifetime. NB Points are not awarded for a follow on YouTube.


There are two ways to earn NB Points for writing a review on purchased product:

  1. Follow instructions on product review email sent after product was delivered.
  2. Log-in via
        a. Go to Order History for list of recent orders
        b. Select ‘View’ next to product that you want to write a review for
        c. Under ‘Product Details’ click style name
        d. Scroll down to ‘Customer Reviews’ section and click ‘Write A Review’

NB Points will be awarded when product review is posted online.

How do I know how many NB Points I have?

To learn about your NB Points, you can visit your Dashboard either on the MyNB Mobile App or online once you've logged into your MyNB account (click Dashboard). NB Points are also listed at the bottom of participating store receipts.

How do I request credit for missing NB Points?

To request credit for missing NB Points, contact New Balance Customer Care Center toll-free at 1-800-595-9138 or email

When are my NB points posted?

NB Points are typically posted within 3-5 days. If your purchase was made online at, your NB Points will be awarded after the order fully ships and payment is received.

How are NB points calculated?

For each purchase in participating stores, via the MyNB Mobile App, and online, you will receive 10 points for every $1 spent. All other earning activities have different point amounts associated with them (e.g. 500 points for downloading the MyNB Mobile App). To learn more about how points are calculated, visit the MyNB Program page.

Do my NB points expire?

Each NB Point will expire at the end the One (1) Year Anniversary month from which such NB Point was earned. For instance, if the NB Point was earned on June 10th, 2016, the NB Point will expire on June 30th, 2017. Details about point expiration can be found on the MyNB Program page.


How many NB points do I need to get first reward?

To get your first reward, you need to accrue a total of 500 NB Points. To learn more about the rewards catalog and NB Points required for redemption, please visit the MyNB Program page.

Are my NB points transferrable?

No, your NB Points are not transferrable.

How do I redeem my rewards?

To redeem your rewards, go to the Reward catalog either on MyNB Mobile App or online through your MyNB Dashboard.


What benefits do I receive as a member of MyNB?

MyNB members receive benefits based on their level (e.g. Bronze, Silver, Gold). To learn more about benefits for each level, MyNB Program page or MyNB Mobile App.

Do my benefits expire?

Yes, benefits are associated with your tier, and will expire 365 days from when they were earned. In order to keep current benefits members must earn enough NB Points to remain in the tier. You will receive triggered emails that will update you as to when your tier will expire and how many NB Points you will need to earn to maintain your current tier.

Invite Friends

How can I Invite Friends to join MyNB?

Access the MyNB Mobile App, login to your MyNB account, go to the Menu and click "Invite." Select the method for sending the invitation to your friend (text message, email, Facebook or Twitter). Your friend will then receive an invitation and a MyNB invitation link. If your friend successfully signs up for MyNB through the link, you will receive NB Points for inviting your friend (up to 4 friend invitations per calendar year).

What should my friend do when he/she receives the MyNB Invitation?

Your friend must click the referral link within their invitation and signup for MyNB. NB Points will not be awarded if signup was not completed via the link.

If my friend has already signed up with MyNB through another invitation, can I still invite him/her to sign up a new MyNB account again?

No. You can only invite friends who have never signed up for MyNB before.

If my friend does not sign up for MyNB after clicking on my referral link, but then signs up with MyNB through other means, can I still get the invitation NB Points?

No. You can only get the invitation NB Points after your friend signs up for MyNB through clicking on your referral link.

When can I expect to get my NB Points for a referral?

Once your friend signs up for MyNB through your invitation, you will get NB Points that day.

What if the email address my friends uses to sign up for MyNB is different from the one I sent the invitation to?

As long as your friend signs up for MyNB through clicking the link within the invitation, you will get the NB Points for the referral, even though he/she signs up with another email address.