What is MyNB?
MyNB is New Balance's loyalty program where consumers can earn NB Points for purchases and non-purchase activities. MyNB members receive level specific benefits and have the ability to redeem for rewards based on their NB Points balance.
How do I enroll in MyNB?
- Via MyNB mobile app
- Account Signup online on NewBalance.com
- Visiting participating New Balance store
- Contacting New Balance Customer Care Center toll-free at 1-800-595-9138 or email CustomerCare@newbalance.com.
Will I receive a membership card?
No, you will not receive a membership card with this program. All accounts are identified via enrollment email address.
Will I receive statements in the mail?
Where can I find MyNB terms and conditions?
What US stores support MyNB? (sorted alphabetically by state then by city)
|New Balance Birmingham||4618 Highway 280, Suite 130||Birmingham||AL||35243|
|New Balance Huntsville||1395-c Enterprise Way NW||Huntsville||AL||35806|
|New Balance Little Rock (Factory Store)||11201 Bass Pro Parkway, Unit # M-109||Little Rock||AR||72210|
|New Balance Chandler||2860 W Chandler Blvd, Suite 11||Chandler||AZ||85224|
|New Balance Glendale (Factory Store)||6800 N. 95th Avenue, Suite # 500||Glendale||AZ||85305|
|New Balance Arrowhead||7369 W Bell Road, Suite 7||Peoria||AZ||85382|
|New Balance Scottsdale||16211 North Scottsdale Road, Suite A2||Scottsdale||AZ||85254|
|New Balance Camarillo (Factory Store)||500 Ventura Blvd Suite 1500||Camarillo||CA||93010|
|New Balance Cardiff||2009 Newcastle Avenue||Cardiff-by-the-Sea||CA||92007|
|New Balance Gilroy (Factory Store)||8155 Arroyo Circle Suite #7||Gilroy||CA||95020|
|New Balance Livermore (Factory Store)||3234 Livermore Outlets Drive||Livermore||CA||94551|
|New Balance Ontario (Factory Store)||995 N. Barrington Ave||Ontario||CA||91764|
|New Balance San Clemente (Factory Store)||101 West Avenida Vista Hermosa, Suite #500||San Clemente||CA||92672|
|New Balance San Diego (Factory Store)||4321 Camino de la Plaza unit 264||San Diego||CA||92173|
|New Balance Vacaville (Factory Store)||321 Nut Tree Road||Vacaville||CA||95687|
|New Balance Cherry Creek||156 Suiteele Suitereet||Denver||CO||80206|
|New Balance Littleton||7301 S Santa Fe Dr, Unit 520||Littleton||CO||80120|
|New Balance Loveland (Factory Store)||5661 McWhinney Blvd||Loveland||CO||80538|
|New Balance New Canaan||128 Main Suite||New Canaan||CT||6840|
|New Balance South Windsor||501 Evergreen Way, Suite 401||South Windsor||CT||6074|
|New Balance Westbrook (Factory Store)||314 Flat Rock Place Suite F-135||Westbrook||CT||6498|
|New Balance Avon||380 W Main Suite||Avon||CT||6001|
|New Balance Delaware||Center Pointe Plaza II, 1271 Churchman's Road||Newark||DE||19713|
|New Balance Brandywine||4243 Concord Pike, Concord Square Shopping Center||Wilmington||DE||19803|
|New Balance Destin (Factory Store)||10406 Emerald Coast Parkway West, Suite #1||Destin||FL||32550|
|New Balance Miromar (Factory Store)||10801 Corkscrew Rd, #95||Estero||FL||33928|
|New Balance Fort Myers||1900 Trailwinds Dr||Fort Myers||FL||33907|
|New Balance Kissimmee (Factory Store)||5881 W. Irlo Bronson Hwy.||Kissimmee||FL||34746|
|New Balance Tampa (Factory Store)||Tampa Premium Outlets, Suite 930, 2382 Grand Cypress Drive||Lutz||FL||33559|
|New Balance Naples||8799 Tamiami Trail N #101||Naples||FL||34108|
|New Balance Orlando (Factory Store)||4955 International Drive Suite, #113||Orlando||FL||32819|
|New Balance Sarasota||1872 Suiteickney Point Road||Sarasota||FL||34231|
|New Balance St. Augustine (Factory Store)||2700 State Road 16, Suite #815||St. Augustine||FL||32092|
|New Balance Sunrise (Factory Store)||2610 Sawgrass Mills Circle, #1425||Sunrise||FL||33323|
|New Balance University Park||8204 Tourist Center Drive||University Park||FL||34201|
|New Balance Atlanta @ North Point||7300 North Point Pkwy #104B||Alpharetta||GA||30022|
|New Balance Athens||1850 Epps Bridge Pkwy, Suite 107||Athens||GA||30606|
|New Balance Atlanta @ Buckhead||2900 Peachtree Street #109||Atlanta||GA||30305|
|New Balance Atlanta @ Mall of Georgia||3260 Buford Drive, Suite 70||Buford||GA||30519|
|New Balance Atlanta @ East Cobb||4250 Roswell Road, Bldg 500, Suite 520||Marietta||GA||30068|
|New Balance Atlanta @ Gwinnett||5135 Peachtree Parkway NW # 905||Norcross||GA||30092|
|New Balance Savannah (Factory Store)||200 Tanger Outlet Blvd, Suite #441||Pooler||GA||31322|
|New Balance Woodstock (Factory Store)||915 Ridgewalk Pkwy Unit # E-595||Woodstock||GA||30188|
|New Balance Boise||4572 N Eagle Road||Boise||ID||83713|
|New Balance Chicago||2369 N Clark Suite||Chicago||IL||60614|
|New Balance Chicago V (Hyde Park)||5500 S Lake Park Ave||Chicago||IL||60637|
|New Balance Geneva||1749 S Randall Rd, Suite E||Geneva||IL||60134|
|New Balance Gurnee (Factory Store)||6170 West Grand Avenue, Suite #495||Gurnee||IL||60031|
|New Balance North Shore||610 Central Avenue, #169||Highland Park||IL||60035|
|New Balance Naperville||2879 W 95th Suite, Suite #115||Naperville||IL||60564|
|New Balance Chicago II (Oakbrook)||17W490 22nd Suite||Oakbrook Terrace||IL||60181|
|New Balance Chicago III (Orland Park)||9636 W 161 Street||Orland Park||IL||60467|
|New Balance Chicago IV (Schaumburg)||685 E Golf Rd||Schaumburg||IL||60173|
|New Balance Heritage Square||7130 Heritage Square Dr, Suite #410||Granger||IN||46530|
|New Balance Merrillville||600 W 81Suite Ave, Suite A||Merrillville||IN||46410|
|New Balance Wichita||1720 North Webb Road, Suite 110||Wichita||KS||67206|
|New Balance Baton Rouge||7425 Corporate Blvd, Town Center, Suite #800||Baton Rouge||LA||70809|
|New Balance New Orleans (Factory Store)||500 Port of New Orleans Place||New Orleans||LA||70130|
|New Balance Avon (Factory Store)||15 Stockwell Drive, Suite #7||Avon||MA||2322|
|New Balance Boston (Factory Store)||173 Market Street||Boston||MA||2135|
|New Balance Boston (Factory Store)||583 Boylston Street||Boston||MA||2116|
|New Balance Burlington||75 Middlesex Turnpike Suite # 1062||Burlington||MA||1803|
|New Balance Lawrence (Factory Store)||5 S Union Street||Lawrence||MA||1843|
|New Balance Wrentham (Factory Store)||1 Premium Outlet Blvd, Suite #187||Wrentham||MA||2093|
|New Balance Global Flagship Boston Landing||140 Guest Street||Boston||MA||2135|
|New Balance Hagerstown (Factory Store)||495 Premium Outlets Blvd, Suite #625||Hagerstown||MD||21740|
|New Balance Hanover (Factory Store)||7000 Arundel Mills Circle, Suite #410||Hanover||MD||21076|
|New Balance Oxon (Factory Store)||Tanger Outlets - National Harbor, 6800 Oxon Hill Road, Suite # 650||Oxon||MD||20745|
|New Balance Kittery (Factory Store)||345 US Route 1, #P-028||Kittery||ME||3904|
|New Balance Oxford (Factory Store)||19 Industrial Drive||Oxford||ME||4270|
|New BalanceSkowhegan (Factory Store)||12 Walnut Street||Skowhegan||ME||4976|
|New Balance Farmington Hills||37606 W 12 Mile Road||Farmington Hills||MI||48331|
|New Balance Grand Rapids||4499 Ivanrest Avenue||Grandville||MI||49418|
|New Balance Troy||821 E Big Beaver Road||Troy||MI||48083|
|New Balance Utica (Macomb)||13307 Hall Road||Utica||MI||48315|
|New Balance Asheville (Factory Store)||800 Brevard Road, Suite # 728||Asheville||NC||28806|
|New Balance Charlotte (Factory Store)||5404 New Fashion Way, Suite #330||Charlotte||NC||28278|
|New Balance Durham||6807-120 Fayetteville Rd||Durham||NC||27713|
|New Balance Charlotte||2211-A Matthews Township Parkway||Matthews||NC||28105|
|New Balance Raleigh||6204-121 Glenwood Avenue||Raleigh||NC||27612|
|New Balance Wilmington||6805 Parker Farm Road||Wilmington||NC||28405|
|New Balance Winston-Salem||202-A South Stratford Road||WinSuiteon-Salem||NC||27103|
|New Balance Merrimack (Factory Store)||80 Premium Outlets Blvd, Suite #301||Merrimack||NH||3054|
|New Balance North Conway (Factory Store)||Settler's Green Outlet Village Route 16 (2 Common Court), Bldg "F"||North Conway||NH||3860|
|New Balance Cherry Hill||1990 E Marlton Pike, Rt 70 East||Cherry Hill||NJ||8003|
|New Balance Jersey Gardens (Factory Store)||651 Kapkowski Rd||Elizabeth||NJ||7201|
|New Balance Mt Laurel||4313 Dearborn Circle||Mt Laurel||NJ||8054|
|New Balance Albuquerque||1331 Juan Tabo NE Suite # B||Albuquerque||NM||87112|
|New Balance Albuquerque II||3731 Ellison NW #D||Albuquerque||NM||87114|
|New Balance Las Vegas (Factory Store)||7400 Las Vegas Blvd, South Bldg 3A, Suite #334||Las Vegas||NV||89123|
|New Balance Long Island||127 Old Country Road, Country Glen Center||Carle Place||NY||11514|
|New Balance Woodbury Commons (Factory Store)||Woodbury Commons Premium Outlets, 177 Niagra||Central Valley||NY||10917|
|New Balance Lake George (Factory Store)||1415 State Route 9, Suite # 135||Lake George||NY||12845|
|New Balance Suffolk||115 Alexander Ave||Lake Grove||NY||11755|
|New Balance New York City||150th 5th Avenue||New York||NY||10011|
|New Balance NYC 2||1172 3rd Avenue||New York City||NY||10065|
|New Balance Staten Island (Factory Store)||2191 Richmond Avenue||Staten Island||NY||10314|
|New Balance Aurora Farms (Factory Store)||549 S. Chillicothe Rd, Suite # 250||Aurora||OH||44202|
|New Balance Edmond||1492 South Bryant Avenue||Edmond||OK||73034|
|New Balance Tulsa||2030 Utica Square||Tulsa||OK||74114|
|New Balance King of Prussia||309 Mall Blvd||King of Prussia||PA||19406|
|New Balance Lancaster (Factory Store)||35 South Willowdale Drive , Suite #205||Lancaster||PA||17602|
|New Balance Philadelphia||1615 Walnut Street||Philadelphia||PA||19103|
|New Balance Tannersville (Factory Store)||1000 Premium Outlet Drive||Tannersville||PA||18372|
|New Balance Puerto Rico||Chardon Avenue #210||San Juan||PR||918|
|New Balance Cranston||168 Hillside Road||CranSuiteon||RI||2920|
|New Balance Hilton Head (Factory Store)||1256 Fording Island Road, Suite #150||Bluffton||SC||29910|
|New Balance Greenville, SC||1140 Woodruff Road, #501||Greenville||SC||29607|
|New Balance Myrtle Beach (Factory Store)||10843 Kings Road Suite 605||Myrtle Beach||SC||29572|
|New Balance Charleston (Factory Store)||4840 Tanger Outlet Blvd, Suite #141||N. Charleston||SC||29418|
|New Balance Chattanooga||1820 Gunbarrell Road - #300||Chattanooga||TN||37421|
|New Balance Cool Springs||420 Cool Springs Blvd, Suite 130||Franklin||TN||37067|
|New Balance Knoxville||8027-F Kingston Pike||Knoxville||TN||37919|
|New Balance Memphis I||1140 N Germantown Parkway #114||Memphis||TN||30816|
|New Balance Green Hills||2171 Green Hills Village Drive||Nashville||TN||37215|
|New Balance Sevierville (Factory Store)||1645 Parkway, Suite 940||Sevierville||TN||37862|
|New Balance DFW III (Arlington)||3751 Matlock Road, Suite 101||Arlington||TX||76015|
|New Balance Houston (Factory Store)||29300 Hempstead Road, Unit 110||Cypress||TX||77433|
|New Balance DFW II (Dallas)||4017 NW Parkway||Dallas||TX||75225|
|New Balance DFW I (Ft Worth)||4601 West Freeway Street 304||Fort Worth||TX||76107|
|New Balance DFW IV (Frisco)||8300 Gaylord Parkway, Suite 4||Frisco||TX||75034|
|New Balance Houston||1800 Post Oak Blvd Space 6140||HouSuiteon||TX||77056|
|New Balance Humble||20465 Highway 59 N Suite A||Humble||TX||77338|
|New Balance DFW VII (Lubbock)||5027 Milkiwaukee Avenue, Suite 300||Lubbock||TX||79407|
|New Balance Midland||2900 W Loop 250 North, Suite 115||Midland||TX||79705|
|New Balance DFW VI (Rockwall)||951 East I-30, Suite 115||Rockwall||TX||75087|
|New Balance San Antonio III (Quarry Village)||270 E Basse Road||San Antonio||TX||78209|
|New Balance San Antonio||11255 Huebner Road, Suite 105||San Antonio||TX||78230|
|New Balance San Marcos (Factory Store)||3939 Interstate Highway 35 (35 Frontage Road), #670||San Marcos||TX||78666|
|New Balance San Antonio II||8211 Agora Pkwy, Suite 106||Selma||TX||78154|
|New Balance DFW V (Southlake)||2704 E Southlake Blvd, Suite 100||Southlake||TX||76092|
|New Balance Texas City (Factory Store)||5885 Gulf Freeway # 705||Texas City||TX||77591|
|New Balance Woodlands||10868 Kuykendahl Rd Suite D||The Woodlands||TX||77381|
|New Balance Tyler||7278 Old Jacksonville Highway||Tyler||TX||75762|
|New Balance Union Park||7444 S Union Park Avenue||Midvale||UT||84047|
|New Balance Richmond||11341 W Broad Street, Suite 171||Glen Allen||VA||23060|
|New Balance Leesburg (Factory Store)||241 Fort Evans Road NE, Suite #1225||Leesburg||VA||20176|
|New Balance Williamsburg (Factory Store)||5715 Richmond Road Suite E070||Williamsburg||VA||23188|
|New Balance Woodbridge (Factory Store)||2700 Potomac Mills Circle, Suite 231||Woodbridge||VA||22192|
|New Balance Manchester (Factory Store)||135 Depot Street, Suite 2A||Manchester||VT||5255|
|New Balance Williston||Maple Tree Place, 28 Walnut Street||WilliSuiteon||VT||5495|
|New Balance Centralia (Factory Store)||102 West High Street||Centralia||WA||98531|
|New Balance Seattle (Factory Store)||10600 Quil Ceda Blvd||Tulaip||WA||98271|
How do I sign in to MyNB account?
I am an existing Newbalance.com online customer, can I use my same username and password to sign up for MyNB?
Yes, you can select to join MyNB via the My Account page after you log in on newbalance.com.Your existing username & password will remain for your MyNB account. Once enrolled, you can also use your existing website credentials to sign in to your account on the MyNB Mobile App.
I am an existing member to New balance Store frequent buyer program, will my account information transfer?
How do I update my account information?
To update your account information, "edit your profile" in the MyNB Mobile App or via your My Account page. Please note that you can only change your email address associated with MyNB when online (not via MyNB mobile app).
Why am I asked to complete a profile?
As outlined in our MyNB Terms all personal information will not be distributed to outside parties and will not be shared. However, in order to send updates, offers and information that is relevant to you, we would like to collect basic information about who you are and what you like. Plus, you can earn NB Points for completing.
How do I change my password?
To change your password, sign in to your MyNB Account and visit the Login Information page.
How can I reset my password?
How do I earn NB Points?
NB Points can be earned by making New Balance product purchases or completing relevant point earning activities. For more details on earning NB Points, please visit the MyNB Program or download the MyNB Mobile App
How do I earn nb points for Strava activity?
In order to earn NB Points for Strava activities, you must connect your MyNB & Strava account (this allows the two accounts to share relevant account information data and requires your authentication). To connect your accounts, you can:
- Go online via your Profile page
- Select Connect to Strava
- Log-in via the MyNB Mobile App
- Select top left hamburger icon
- Select Connect to Strava
How do I follow New Balance on social media and earn NB Points?
There are two ways to earn NB Points for following New Balance on social media once you are logged into your account online:
- Go to the About MyNB page and click each link listed in the “How To Earn” chart.
- Go to newbalance.com footer, and click each social media icon
You will only be awarded NB Points for these actions once in a lifetime. NB Points are not awarded for a follow on YouTube.
HOW DO I EARN NB POINTS FOR WRITING A REVIEW ON MY PURCHASED PRODUCT?
There are two ways to earn NB Points for writing a review on purchased product:
- Follow instructions on product review email sent after product was delivered.
- Log-in via newbalance.com
a. Go to Order History for list of recent orders
b. Select ‘View’ next to product that you want to write a review for
c. Under ‘Product Details’ click style name
d. Scroll down to ‘Customer Reviews’ section and click ‘Write A Review’
NB Points will be awarded when product review is posted online.
How do I know how many NB Points I have?
To learn about your NB Points, you can visit your Dashboard either on the MyNB Mobile App or online once you've logged into your MyNB account (click Dashboard). NB Points are also listed at the bottom of participating store receipts.
How do I request credit for missing NB Points?
To request credit for missing NB Points, contact New Balance Customer Care Center toll-free at 1-800-595-9138 or email CustomerCare@newbalance.com.
When are my NB points posted?
NB Points are typically posted within 3-5 days. If your purchase was made online at newbalance.com, your NB Points will be awarded after the order fully ships and payment is received.
How are NB points calculated?
For each purchase in participating stores, via the MyNB Mobile App, and online, you will receive 10 points for every $1 spent. All other earning activities have different point amounts associated with them (e.g. 500 points for downloading the MyNB Mobile App). To learn more about how points are calculated, visit the MyNB Program page.
Do my NB points expire?
Each NB Point will expire at the end the One (1) Year Anniversary month from which such NB Point was earned. For instance, if the NB Point was earned on June 10th, 2016, the NB Point will expire on June 30th, 2017. Details about point expiration can be found on the MyNB Program page.
How many NB points do I need to get first reward?
To get your first reward, you need to accrue a total of 500 NB Points. To learn more about the rewards catalog and NB Points required for redemption, please visit the MyNB Program page.
Are my NB points transferrable?
No, your NB Points are not transferrable.
How do I redeem my rewards?
What benefits do I receive as a member of MyNB?
Do my benefits expire?
Yes, benefits are associated with your tier, and will expire 365 days from when they were earned. In order to keep current benefits members must earn enough NB Points to remain in the tier. You will receive triggered emails that will update you as to when your tier will expire and how many NB Points you will need to earn to maintain your current tier.
How can I Invite Friends to join MyNB?
Access the MyNB Mobile App, login to your MyNB account, go to the Menu and click "Invite." Select the method for sending the invitation to your friend (text message, email, Facebook or Twitter). Your friend will then receive an invitation and a MyNB invitation link. If your friend successfully signs up for MyNB through the link, you will receive NB Points for inviting your friend (up to 4 friend invitations per calendar year).
What should my friend do when he/she receives the MyNB Invitation?
Your friend must click the referral link within their invitation and signup for MyNB. NB Points will not be awarded if signup was not completed via the link.
If my friend has already signed up with MyNB through another invitation, can I still invite him/her to sign up a new MyNB account again?
No. You can only invite friends who have never signed up for MyNB before.
If my friend does not sign up for MyNB after clicking on my referral link, but then signs up with MyNB through other means, can I still get the invitation NB Points?
No. You can only get the invitation NB Points after your friend signs up for MyNB through clicking on your referral link.
When can I expect to get my NB Points for a referral?
Once your friend signs up for MyNB through your invitation, you will get NB Points that day.
What if the email address my friends uses to sign up for MyNB is different from the one I sent the invitation to?
As long as your friend signs up for MyNB through clicking the link within the invitation, you will get the NB Points for the referral, even though he/she signs up with another email address.