If you aren't completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise. Unfortunately, we cannot accept returns on custom shoe orders.
Purchases made from November 1 to December 31, 2019 are eligible for return through January 31, 2020 or 45 days from purchase. Standard return conditions apply.
Need help with a return? Call our Customer Care team at (800) 595-9138.
Need help finding a new size, color or product? We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.
Need to exchange an item that was given as a gift? Contact Customer Care at (800) 595-9138.
Text or call (800) 595-9138
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