Order Changes & Cancellations
We are happy to help modify or cancel your order within one hour of placing it. Simply reach out to our Customer Care team via phone or live chat M-F 9AM - 9PM EST and Sat-Sun 9AM - 6PM EST, excluding holidays.
We can modify shipping information, customer information, & remove items from multi-item orders. All other changes will require an order cancellation.
Because we fill orders as quickly as possible, we are unable to cancel or modify orders after one hour. If the one-hour window has passed, you can return eligible items for free in accordance with our return policy.
Frequently Asked Questions
No, we are unable to change the payment method after your order is placed. Orders can be cancelled within one hour of placement by contacting Customer Care via live chat or phone.
No, we are unable to change an item’s size or color or add items to an order after it’s placed. Orders can be cancelled within one hour of placement by contacting Customer Care via live chat or phone.
If the one-hour window has passed, you can return eligible items for free in accordance with our return policy.
No, we are unable to change the shipping method after your order is placed. Orders can be cancelled within one hour of placement by contacting Customer Care via live chat or phone.
