myNB Rewards Frequently Asked Questions

Basics

What Is myNB Rewards?

myNB Rewards is New Balance's rewards program in which consumers can earn NB points for purchases and non-purchase activities. myNB Rewards members receive level specific benefits and have the ability to redeem for rewards based on their NB points balance.

How do I enroll in MYNB REWARDS?

  • Via NB app
  • Account Signup online on NewBalance.com
  • Visiting participating New Balance store
  • Contacting New Balance customer care center toll-free at 1-800-595-9138 or email CustomerCare@NewBalance.com.

Will I receive a membership card?

No, you will not receive a membership card with this program. All accounts are identified via enrollment email address.

Will I receive statements in the mail?

No, you will receive monthly email statements.You can access your account history and status via NB App or online via your My Activity Page.

Where can I find myNB REWARDS terms and conditions?

myNB Rewards Terms can be found within the NB App or located here.

What NB stores support MYNB REWARDS?

All participating NB stores can be found through Store Locator with the exception of the below locations.

Store Name Street Address City State Zip Code Phone Number
New Balance Altoona 3415 Pleasant Valley Blvd Altoona PA 16602 (814) 941-2132
New Balance Belden 4828 Everhard Road NW Canton OH 44718 (330) 494-3857
New Balance Crocker Park 30167 Detroit Road Westlake OH 44145 (440) 899-2867
New Balance Deerfield Pointe 9329 Mason Montgomery Rd Mason OH 45040 (513) 229-0400
New Balance Easton 3866 Townsfair Way Columbus OH 43219 (614) 475-1725
New Balance Fairlawn 2685 West Market Street Fairlawn OH 44333 (330) 835-3401
New Balance Harrisburg 4600 Jonestown Road Harrisburg PA 17109 (717) 671-0970
New Balance Las Vegas 3200 Las Vegas Boulevard #2720 Las Vegas NV 89109 (702) 388-0890
New Balance Louisville 1983 South Hurstbourne Parkway Louisville KY 40220 (502) 409-5411
New Balance Palm Desert 73-399 El Paseo #105 Palm Desert CA 92260 (760) 346-1112
New Balance Polaris 1554 Polaris Parkway, space 320 Columbus OH 43240 (614) 785-0324
New Balance Saucon Valley 2960 Center Valley Parkway Center Valley PA 18034 (610) 797-7070
New Balance Scranton/Wilkes-Barre 2031 Shoppes Blvd. Moosic PA 18507 (570) 344-2412
New Balance Shaker Heights 20140 Van Aken Blvd. Shaker Heights OH 44122 (216) 464-3477
New Balance Southpark 600 Southpark Center Space FL600 Strongsville OH 44136 (440) 572-4222
New Balance Summerlin 2010 Festival Plaza Dr, Suite 110 Las Vegas NV 89135 (702) 228-1833

Your Account

How do I sign in to myNB Rewards account?

To sign in to your myNB Rewards account, either visit the NB App or access the My Account page. To sign in, you'll need your myNB Rewards email address and password.

I am an existing Newbalance.com online customer, can I use my same username and password to sign up for MYNB Rewards?

Yes, you can select to join myNB Rewards via the My Account page after you log in on newbalance.com. Your existing username & password will remain for your myNB Rewards account. Once enrolled, you can also use your existing website credentials to sign in to your account on the NB App.

I am an existing member to New balance Store frequent buyer program, will my account information transfer?

No, these accounts do not link. In order to join myNB Rewards you can sign up via the Account Signup page, the NB App, or in participating stores.

How do I update my account information?

To update your account information, "edit your profile" in the NB App or via your My Account page. Please note that you can only change your email address associated with myNB Rewards when online (not via NB app).

Why am I asked to complete a profile?

As outlined in our myNB Rewards Terms all personal information will not be distributed to outside parties and will not be shared. However, in order to send updates, offers and information that is relevant to you, we would like to collect basic information about who you are and what you like. Plus in order to receive your $10 Off birthday reward you will need to provide your date of birth so we know when to send it to you.

How do I change my password?

To change your password, sign in to your myNB Rewards Account and visit the Login Information page.

How can I reset my password?

To reset your password, visit the myNB Rewards Account Login page and select Reset Your Password.

NB points

How do I earn NB points?

NB points can be earned by making New Balance product purchases or completing relevant point earning activities. For more details on earning NB points, please visit the myNB Rewards Program or download the NB App

How do I know how many NB points I have?

To learn about your NB points, you can visit My Activity either on the NB App or online once you've logged into your myNB Rewards account (click My Activity).

How do I request credit for missing NB points?

To request credit for missing NB points, contact New Balance Customer Care Center toll-free at 1-800-595-9138 or email CustomerCare@newbalance.com.

When are my NB points posted for purchases?

NB points for purchases are typically posted within 5-7 days. If you purchase was made online or within the NB App, your NB points will be awarded after the order fully ships and payment is received.

How are NB points calculated?

For each purchase in participating stores, via the NB App, and online, you will receive 10 points for every $1 spent. All other earning activities have different point amounts associated with them (e.g. 500 points for downloading the NB App). To learn more about how points are calculated, visit the myNB Rewards Program page.

Do my NB points expire?

Each NB point will expire at the end the One (1) Year Anniversary month from which such NB point was earned. For instance, if the NB point was earned on June 10th, 2016, the NB point will expire on June 30th, 2017. You will receive triggered emails prior to the year expiration date to remind you to use the points. Details about point expiration can be found on the myNB Rewards Program page.

Rewards

How many NB points do I need to get first reward?

To get your first reward, you need to accrue a total of 2,000 NB points. To learn more about the rewards catalog and NB points required for redemption, please visit the myNB Rewards Program page.

Are my NB points transferrable?

No, your NB points are not transferrable.

How do I redeem my rewards?

To redeem your rewards, go to the Reward catalog either on NB App or online through your myNB Rewards. To ensure that you intended to redeem for each reward we will ask you to confirm that is the action you would like to take. Once you have redeemed for a reward we will not be able to transfer the reward or NB points back.

Benefits

What benefits do I receive as a member of myNB Rewards?

myNB Rewards members receive benefits based on their level (e.g. Bronze, Silver, Gold). To learn more about benefits for each level, myNB Rewards Program page or NB App.

Do my benefits expire?

Yes, the benefits you enjoy as a myNB Rewards member are associated with your tier and will expire 365 days from the date that your tier was earned. In order to keep current benefits, members must earn enough NB points to remain in their respective tier. You will receive triggered emails that will update you as to when your tier will expire and how many NB points you will need to earn to maintain your current tier.

When will my birthday reward be available?

In order to receive your $10 off Birthday reward you must fill out your myNB Rewards profile with your day and month of birth. 7 days before your birthday you will receive an email notification alerting you that your Birthday reward is available for use.

If you complete your profile within 8 days of your birthday, you will not receive the email notification, but the $10 off reward code will be visible in your member history (this will show as a reward transaction 7 days before your birthday).

All $10 off birthday codes will expire 90 days from the day in which the $10 off was made available. All members must enter the code at checkout in order for it to be applied.

Invite Friends

How can I Invite Friends to join myNB REWARDS?

Access the NB App, login to your myNB Rewards account, go to the Menu and click "Invite." Select the method for sending the invitation to your friend (text message, email, Facebook or Twitter). Your friend will then receive an invitation and a myNB Rewards invitation link. If your friend successfully signs up for myNB Rewards through the link, you will receive NB points for inviting your friend (up to 4 friend invitations per calendar year).

What should my friend do when he/she receives the myNB Rewards Invitation?

Your friend must click the referral link within their invitation and signup for myNB Rewards.

If my friend has already signed up with myNB Rewards through another invitation, can I still invite him/her to sign up a new myNB Rewards account again?

No. You can only invite friends who have never signed up for myNB Rewards before.

You're headed to the US Site...

Pricing and product availability may change.

See All Countries