myNB Rewards FAQ
Basics
What Is myNB Rewards?
myNB Rewards is New Balance's rewards program in which consumers earn NB points for purchase and non-purchase activities, and then redeem those points for rewards like $10 off, exclusive products and more. myNB Rewards members enjoy free shipping on all orders, plus level-specific benefits achieved as points are earned.
How do I enroll in myNB Rewards?
- Account Signup online on NewBalance.com
- Visiting participating New Balance store
- Contacting New Balance customer care toll-free at 1-800-595-9138 or email CustomerCare@NewBalance.com.
Will I receive a membership card?
No, you will not receive a membership card with this program. All accounts are identified via enrollment email address.
Will I receive statements in the mail?
No, you will receive monthly email statements. You can access your account history and status online via your My Activity Page.
Where can I find myNB Rewards terms and conditions?
myNB Rewards Terms can be found here.
What NB Stores Don’t Participate in myNB Rewards?
The below stores currently do not participate in myNB Rewards. Use our Store Locator to find your nearest participating store.
| Store Name | Street Address | City | State | Zip Code | Phone Number |
|---|---|---|---|---|---|
| New Balance Altoona | 3415 Pleasant Valley Blvd | Altoona | PA | 16602 | (814) 941-2132 |
| New Balance Belden | 4828 Everhard Road NW | Canton | OH | 44718 | (330) 494-3857 |
| New Balance Crocker Park | 30167 Detroit Road | Westlake | OH | 44145 | (440) 899-2867 |
| New Balance Deerfield Pointe | 9329 Mason Montgomery Rd | Mason | OH | 45040 | (513) 229-0400 |
| New Balance Easton | 3866 Townsfair Way | Columbus | OH | 43219 | (614) 475-1725 |
| New Balance Fairlawn | 2685 West Market Street | Fairlawn | OH | 44333 | (330) 835-3401 |
| New Balance Harrisburg | 4600 Jonestown Road | Harrisburg | PA | 17109 | (717) 671-0970 |
| New Balance Las Vegas | 3200 Las Vegas Boulevard #2720 | Las Vegas | NV | 89109 | (702) 388-0890 |
| New Balance Palm Desert | 73-399 El Paseo #105 | Palm Desert | CA | 92260 | (760) 346-1112 |
| New Balance Polaris | 1554 Polaris Parkway, space 320 | Columbus | OH | 43240 | (614) 785-0324 |
| New Balance Shaker Heights | 20140 Van Aken Blvd. | Shaker Heights | OH | 44122 | (216) 464-3477 |
| New Balance Southpark | 600 Southpark Center Space FL600 | Strongsville | OH | 44136 | (440) 572-4222 |
| New Balance Summerlin | 2010 Festival Plaza Dr, Suite 110 | Las Vegas | NV | 89135 | (702) 228-1833 |
Your Account
How do I sign in to myNB Rewards account?
To sign in to your myNB Rewards account, access the My Account page. To sign in, you'll need your myNB Rewards email address and password.
I am an existing Newbalance.com online customer, can I use my same username and password to sign up for myNB Rewards?
Yes, you can select to join myNB Rewards via the My Account page after you log in on newbalance.com. Your existing username & password will remain for your myNB Rewards account.
I am an existing member to New balance Store frequent buyer program, will my account information transfer?
No, these accounts do not link. In order to join myNB Rewards you can sign up via the Account Signup page or in participating stores.
How do I update my account information?
To update your account information, "edit your profile" via your My Account page. Please note that you can only change your email address associated with myNB Rewards when online.
Why am I asked to complete a profile?
As outlined in our myNB Rewards Terms, all personal information will not be distributed to outside parties and will not be shared. However, in order to send updates, offers and information that is relevant to you, we would like to collect basic information about who you are and what you like. Plus, in order to receive your $10 Off birthday reward, you will need to provide your date of birth so we know when to send it to you.
How do I change my password?
To change your password, sign in to your myNB Rewards Account and visit the Login Information page.
How can I reset my password?
To reset your password, visit the myNB Rewards Account Login page and select Reset Your Password.
NB points
How do I earn NB points?
NB points can be earned by making New Balance product purchases or completing relevant point earning activities. For more details on earning NB points, please visit the myNB Rewards About page.
How do I know how many NB points I have?
To learn about your NB points, you can visit My Activity once you've logged into your myNB Rewards account online (click My Activity).
How do I request credit for missing NB points?
To request credit for missing NB points, contact New Balance Customer Care Center toll-free at 1-800-595-9138 or email CustomerCare@newbalance.com.
When are my NB points posted for purchases?
NB points for purchases are typically posted within 5-7 days. If your purchase was made online, your NB points will be awarded after the order fully ships and payment is received.
How are NB points calculated?
For each purchase in participating stores and online, you will receive 10 points for every $1 spent. All other earning activities have different point amounts associated with them. To learn more about how points are calculated, visit the myNB Rewards About page.
Do my NB points expire?
Each NB point will expire at the end the One (1) Year Anniversary month from which such NB point was earned. For instance, if the NB point was earned on June 10th, 2016, the NB point will expire on June 30th, 2017. You will receive email communication prior to the year expiration date to remind you to use the points. Details about point expiration can be found on the My Activity page.
Rewards
How many NB points do I need to get first reward?
To get your first reward, you need to accrue a total of 1,000 NB points. To learn more about the rewards catalog and NB points required for redemption, please visit the myNB Rewards page.
Are my NB points transferrable?
No, your NB points are not transferrable.
How do I redeem rewards?
To redeem, go to the "rewards" catalog online through the myNB Rewards page. To ensure that you intended to redeem for each reward, we will ask you to confirm that is the action you would like to take. Once you have redeemed for a reward we will not be able to transfer the reward or NB points back into your account.
Benefits
What benefits do I receive as a member of myNB Rewards?
myNB Rewards members receive free shipping on all orders, plus benefits based on their level (e.g. Bronze, Silver, Gold). See the chart below to learn about myNB Rewards benefits for each level.
Do my benefits expire?
Yes, the benefits you enjoy as a myNB Rewards member are associated with your tier and will expire 365 days from the date that your tier was earned. In order to keep current benefits, members must earn enough NB points to remain in their respective tier. You will receive triggered emails that will update you as to when your tier will expire and how many NB points you will need to earn to maintain your current tier.
When will my birthday reward be available?
In order to receive your $10 off Birthday reward, you must fill out your myNB Rewards profile with your day and month of birth. 7 days before your birthday, you will receive an email notification alerting you that your Birthday reward is available for use.
If you complete your profile within 8 days of your birthday, you will not receive the email notification, but the $10 off reward code will be visible in your member history (this will show as a reward transaction 7 days before your birthday).
All $10 off birthday codes will expire 90 days from the day in which the $10 off was made available. All members must enter the code at checkout in order for it to be applied.
