Customer Care

Returns

• If you are returning an item from Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories or an APO/FPO address, please click here to claim a pre-paid USPS return label.
• Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.
• Online promotion discounts are applied and distributed across all eligible items in your purchase. If you return a portion of your purchase a portion of the discount will be lost.
• Please allow up to 10 business days after we receive your package to process your refund and credit your account.
• For returns purchased with a Gift Card, the refund amount will be put back on the original card.
• If your return was purchased with an eGift, we will email you a new eGift valued at the refund amount.
• If you are returning an item you received as a gift, call us at (800) 595-9138 and we’ll issue you a credit for use on newbalance.com. Otherwise, the refund will be credited to the original form of payment used for the purchase.
• Items purchased at a retail store should be returned to the store.

Need help with a return? Call our Customer Care team at (800) 595-9138.

Exchanges

Need help finding a new size, color or product? We recommend placing a new order for a replacement item. Our inventory changes often and select sizes and colors may sell out.

• Need to exchange an item that was given as a gift? Contact Customer Care at (800) 595-9138.
• Place a new order online or call (800) 595-9138 to ensure you get the color and size you want, along with any discounts/credits previously applied. The new order is a separate transaction, so please have your payment information ready.
• Follow the instructions above to print out your pre-paid UPS shipping label. Once we receive and process your return, we will credit the original form of payment.

Need to exchange an item that was given as a gift? Contact Customer Care at (800) 595-9138.