Important Shipping Information

  • UPS does not deliver on weekends or holidays.
  • In-stock orders are not guaranteed to ship the same day they are received.
  • All orders received for in-stock items ship within 4 business days.
  • To ship to multiple addresses, simply place a separate order for each shipping address.
  • New Balance reserves the right to hold any order for suspected fraud.
Shipping MethodEstimated DeliveryCost
UPS Ground2-5 business days
once shipped
FREE on all orders over $75*

$9.95 for orders under $75
UPS 2-Day Air2 business days
once shipped
UPS 1-Day Air1 business days
once shipped

(Used for PO
Boxes, Alaska,
Hawaii and other
US Territories,
APO/FPO addresses)
2-7 business days
once shipped
FREE on orders over $75

$11.95 for orders under $75

NB1 Custom Orders

We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletics. Using a trademarked term on your NB Custom order could delay your shipment.

NB1 orders are made and delivered within 2-4 weeks. NB1 orders are NOT eligible for returns.

When your order is in pending status:

  • This means we are handcrafting your custom shoe, cleat, or turf shoe
  • Your order will be in pending status until the order is shipped
  • An email will be sent once the order has shipped.

Orders From Outside The USA

This site is for orders shipping to addresses within the United States (and territories). For orders outside the U.S., please visit one of our international sites:

Important Note For APO/FPO Customers

New Balance is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.