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All orders received for in-stock items ship within 2 business days
Orders cannot be cancelled or changed once submitted
Your order number begins with NS
Confirmation email sent from newbalance@receipts.newbalance. com
Please allow up to 21 days after we receive your package to process your refund and credit your account.
Orders placed on newbalance.com may be returned to New Balance stores and Factory Stores for immediate refund
To return from HI/AK/PR/APO/FPO please click here to obtain a USPS return label
Learn more in FAQs:
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Call (800) 595 - 9138
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Sat & Sun 9AM - 6PM (EST)
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