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Thank you for shopping with New Balance.
- Track your order here.
- Start a return here.
- View holiday shipping deadlines here.
- View styles excluded from promotions here.
- View other frequently asked questions here.
Customer service hours are Monday-Friday 9am-9pm EST, and Saturday-Sunday 9am-6pm EST.
To live chat, use the chat bubble below. To speak with an agent, call 800-595-9138.
All orders received for in-stock items ship within 2 business days
Orders cannot be cancelled or modified.
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Confirmation email sent from newbalance@receipts.newbalance. com
Return refunds can take up to 14 days to process.
Orders placed on newbalance.com may be returned to New Balance stores and Factory Stores for immediate refund
To return from HI/AK/PR/APO/FPO please click here to obtain a USPS return label
