Find Help
All orders received for in-stock items ship within 2 business days
Orders can be cancelled or modified within one hour of placement by contacting Customer Care via live chat or phone.
Your order number begins with NS
Confirmation email sent from newbalance@receipts.newbalance. com
Please allow up to 14 days after we receive your package to process your refund and credit your account.
Orders placed on newbalance.com may be returned to New Balance stores and Factory Stores for immediate refund
To return from HI/AK/PR/APO/FPO please click here to obtain a USPS return label
Learn more in FAQs:
Sale exclusions
Product Guides
Size & Fit Guides
Change or Cancelling Orders
CONTACT US
Call (800) 595 - 9138
Mon - Fri 9AM - 9PM (EST)
Sat & Sun 9AM - 6PM (EST)