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All orders received for in-stock items ship within 2 business days

Orders can be cancelled or modified within one hour of placement by contacting Customer Care via live chat or phone.

Your order number begins with NS

Confirmation email sent from newbalance@receipts.newbalance. com

Please allow up to 14 days after we receive your package to process your refund and credit your account.

Orders placed on may be returned to New Balance stores and Factory Stores for immediate refund

To return from HI/AK/PR/APO/FPO please click here to obtain a USPS return label

Learn more in FAQs:

Sale exclusions

Product Guides

Size & Fit Guides

Change or Cancelling Orders


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