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- Track your order here.
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- View holiday shipping deadlines here.
- View styles excluded from promotions here.
- View other frequently asked questions here.
Customer service hours are Monday-Friday 9am-9pm EST, and Saturday-Sunday 9am-6pm EST.
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All orders received for in-stock items ship within 2 business days
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Return refunds can take up to 14 days to process.
Orders placed on newbalance.com may be returned to New Balance stores and Factory Stores for immediate refund
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