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Thank you for shopping with New Balance.

Customer service hours are Monday-Friday 9am-9pm EST, and Saturday-Sunday 9am-6pm EST. 

To live chat, use the chat bubble below. To speak with an agent, call 800-595-9138. 

All orders received for in-stock items ship within 2 business days

Orders can be cancelled or modified within one hour of placement by contacting us via live chat or phone.

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Return refunds can take up to 14 days to process.

Orders placed on may be returned to New Balance stores and Factory Stores for immediate refund

To return from HI/AK/PR/APO/FPO please click here to obtain a USPS return label