Return Policy

If you aren't completely happy with your purchase, we accept returns of merchandise in new condition within 45 days of purchase.

Return to a store

Return to a store

Bring your items and packing slip or order confirmation email to any New Balance or New Balance Factory Store to immediately receive your refund. 

Ship your return

Ship your return

Print a label and ship your items back to us. Please allow up to 14 days after we receive your package for your refund to process.

Frequently Asked Questions

If you aren't completely happy with your purchase, we accept returns of merchandise in new condition within 45 days of purchase. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise. Unfortunately, we cannot accept returns on non-returnable items. Learn more about returns.

Shipped Returns 

Most shipped returns are eligible for an instant refund upon scan by UPS. If your return qualifies and you opt in to receive an instant refund, you will be refunded once your return is scanned by UPS. If we do not receive your return within 30 days from the UPS scan, you will be recharged the original price for your return. 

If your order does not qualify or you do not opt in to receive an instant refund, allow up to 14 days after we receive your package to process your return and refund your account. 

 

In-Store Returns 

Returns made in-store receive an immediate refund. Find your closest store here

Yes, online orders can be returned to New Balance and New Balance Factory Stores within 45 days of the purchase date for an immediate refund.  

To return to a store:

  1. Find your closest store here. 
  2. Bring your items and packing slip or email order confirmation to the store. No need to repack your items. 
  3. Receive your refund immediately. Our store associates will take care of the rest.

Please note: Items must be in new condition, in the state you received them. Items marked “non-returnable” or “final sale” cannot be returned.  

You can return your items to any New Balance or New Balance Factory Store or ship your items back to us within 45 days of the purchase date. Eligible items must be returned in new condition, in the state you received them.

To return to a store, simply bring your items (no need to repack) and packing slip or order confirmation email. Find your closest store here 

To ship your return back to us, start here.

We do not offer direct exchanges for online orders. Instead, start your return process here and place a new order for a replacement item. 

Select styles are available at New Balance and New Balance Factory Stores. Find your closest store to complete your return and quickly shop for a replacement item.  

If the discount you used for your original order has expired, simply contact our Customer Care team to have the discount applied to your new order. Some single-use coupons cannot be reissued or applied to additional orders. See coupon terms for details.

To get a prepaid USPS label for the above areas, start here

To get a prepaid USPS label for APO/FPO addresses, start here

To receive an electronic Gift Card for the value of your return, contact our Customer Care team.  

To receive a refund to the original payment, start a return.  

Gifts can be returned in-store for a Gift Card.  

No, return labels cannot be generated for in-store purchases. Instead, items purchased at our stores can be returned to any New Balance or New Balance Factory Store.

Find your closest store here

No, please return the item to the original purchase location. 

If the bank account or credit card used for payment is no longer active, refunds will be credited to an eGift Card.

While we're very sorry the item returned to our warehouse was not what was intended, New Balance is not responsible for this error and does not have the ability to send the item back to you.

View additional frequently asked questions here.