Gift Cards and eGifts are available in increments of $25-$500 and may be ordered with a valid
credit card online or through Customer Care at (800) 595-9138.
Gift Cards are sent via First Class U.S. Postal Mail and are generally delivered in 3-5 business
days. Delivery times will be longer when shipping to U.S. Postal Territories or APO/FPO
addresses.
eGifts include a personal message and are sent to the recipient's email address immediately after
the credit card is processed.
We are unable to ship separate items to multiple addresses. Gift Card and eGift purchases are
processed separately from other items in your shopping cart and your order confirmation is your
receipt.
Gift Cards and eGifts are redeemable for merchandise at newbalance.com and participating New
Balance stores only. Gift Cards and eGifts may be applied to orders placed online or over the
phone by Customer Care. Simply enter the gift code during checkout. If the amount of your Gift
Card or eGift exceeds the order total, the balance will remain active for later use.
Upon redemption, any unused balance will be carried over for future purchases and may not be
redeemed or exchanged for cash or other Gift Cards or eGifts. If the purchase total exceeds the
Gift Card or eGift amount, the difference must be paid using a credit card or PayPal.
If you have additional questions regarding Gift Cards or eGifts, please call our Customer Care
department at (800) 595-9138 (Toll Free), or email us at CustomerCare@newbalance.com
Gift Cards and eGifts should be treated like cash. They will not be replaced if lost or stolen
without proper proof of purchase.
If you need to return an item purchased with a Gift Card, the refund amount will be put back on
the original card. If your return was purchased with an eGift, we will email you a new eGift
valued at the refund amount.
We reserve the right to refuse, cancel or hold for review Gift Cards/eGifts and orders for
suspected fraud, Gift Cards/eGifts mistakenly issued in an incorrect denomination, or other
violations of Gift Card/eGift policies.
The above terms and conditions are void where prohibited by law. For questions regarding Gift
Cards and eGifts, please contact our Customer Care department at (800) 595-9138.
