If you aren't completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise. Unfortunately, we cannot accept returns on custom shoe orders. Learn more about returns
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Nonmembers: Enjoy free shipping on orders $50+.
Free Shipping applies to UPS Ground to the 48 Contiguous United States. Free Shipping applies to UPS SurePost to P.O. boxes. Free Shipping applies to USPS Priority Mail to AK, HI, U.S. Postal Territories, and APO/FPO addresses.
We offer two convenient gift options: an eGift delivered via email or a physical Gift Card sent by mail. Both are valid on footwear, apparel and accessories purchased at
and participating New Balance stores.
myNB Rewards members can earn NB points for any purchases made with an eGift Card. NB points are not earned, however, for the purchase of the eGift or Gift Card.
Gift Cards and eGifts are available in increments of $25-$500 and may be ordered with a valid
credit card online or through Customer Care at (800) 595-9138.
Gift Cards are sent via First Class U.S. Postal Mail and are generally delivered in 3-5 business
days. Delivery times will be longer when shipping to U.S. Postal Territories or APO/FPO
eGifts include a personal message and are sent to the recipient's email address immediately after
the credit card is processed.
We are unable to ship separate items to multiple addresses. Gift Card and eGift purchases are
processed separately from other items in your shopping cart and your order confirmation is your
Redeeming Gift Cards and eGifts
Gift Cards and eGifts are redeemable for merchandise at newbalance.com and participating New
Balance stores only. Gift Cards and eGifts may be applied to orders placed online or over the
phone by Customer Care. Simply enter the gift code during checkout. If the amount of your Gift
Card or eGift exceeds the order total, the balance will remain active for later use.
Upon redemption, any unused balance will be carried over for future purchases and may not be
redeemed or exchanged for cash or other Gift Cards or eGifts. If the purchase total exceeds the
Gift Card or eGift amount, the difference must be paid using a credit card or PayPal.
Gift Cards and eGifts should be treated like cash. They will not be replaced if lost or stolen
without proper proof of purchase.
Returning Items Purchased With a Gift Card or eGift
If you need to return an item purchased with a Gift Card, the refund amount will be put back on
the original card. If your return was purchased with an eGift, we will email you a new eGift
valued at the refund amount.
We reserve the right to refuse, cancel or hold for review Gift Cards/eGifts and orders for
suspected fraud, Gift Cards/eGifts mistakenly issued in an incorrect denomination, or other
violations of Gift Card/eGift policies.
The above terms and conditions are void where prohibited by law. For questions regarding Gift
Cards and eGifts, please contact our Customer Care department at (800) 595-9138.
Check Gift Card Balance
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