Product & Fit
Finding the perfect fit is essential to feeling and performing your best. Below you’ll find more information about determining your size, choosing the right styles and more frequently asked questions about our products.
For additional help with products and sizing, contact our Customer Care team or get fitted by a pro at your closest New Balance store.
Frequently Asked Questions
We design our running, walking and training shoes to support the unique demands of each activity. To help you stay comfortable and perform your best, we suggest choosing shoes designed for your specific sport or workout. This may mean you wear a running shoe while training for your 10K but switch to a training shoe for gym days.
Benefits of Running Shoes
• Generally have more cushioning in the heel at the point of impact, plus support technology specific to a running stride
• Made with more mesh to help keep feet cool during runs
Benefits of Walking Shoes
• Designed with the specific body mechanics and strike path of walking in mind
• Constructed to be more flexible through the ball of the foot to allow for a greater range of motion through the roll of the forefoot
• Have greater arch support to protect where the force is heaviest on the foot
Benefits of Training Shoes
• Provide additional support for both forward and lateral movements
• Designed for a variety of cross-training workouts, including HIIT, strength training, step aerobics, boot camps and short treadmill jogs
• While not intended for use in long races (i.e., half marathons and marathons), our training shoes can be used in shorter runs (i.e., mile races and treadmill warm-ups)
Our shoes generally run true to size and align with standard industry sizing. If a style runs smaller or larger, we note that on the product page to help you choose the best size.
We offer our shoes in a range of widths from X-Narrow to XX-Wide to help everyone get the perfect fit. If you’re feeling pressure on the sides or tops of your feet, you may need a wide width shoe. Or if there’s extra space on the sides of your feet, you may need a narrow width shoe. Download and print our sizing tools for men, women and kids to find the right width for your feet.
Want to get fitted by one of our pros in person? Visit your closest New Balance store.
Download and print our sizing tools for men, women and kids to easily find your shoe size. These printable measuring charts help you find your size and width and offer tips for finding your best fit.
Want to get fitted by one of our pros in person? Visit your closest New Balance store.
We’re sorry your size is unavailable. Though our restock plans vary from style to style, we offer back in stock email alerts for select items.
To set an alert, look for the “Set a back in stock alert” option on the product page above the “Add to cart” button. Select the colorway and size you want, and we will send you an email alert when your item is back in stock.
We’re proud to offer one of the largest selections of shoes in extended widths. Visit the following pages to easily shop our wide width shoes for men, women and kids.
The “v” in our style numbers indicates which version of a model that style is. For example, the 880 has been updated and released as a new version multiple times (880v3, 880v4, 880v5, etc.). Updating our shoes allows us to continually improve them using customer feedback and new technology.
To ensure the durability of select New Balance tennis shoes, we offer a 6-month NDurance rubber outsole limited warranty guarantee. This warranty is specific to select models and does not extend to our entire product range.
If you believe you have received an item that is flawed or defective, please contact our Customer Care team.
Our 6-month NDurance rubber outsole limited warranty guarantee applies to the New Balance 996, 1006/1007, Fresh Foam Lav/CT-RALLY, and UCHCOCO and applies only to the hard court–specific NDurance rubber outsoles. If your shoes meet the requirements for replacement outlined below, please contact our Customer Care team to start your claim.
• This limited guarantee program is for shoes purchased between January 1st, 2023 through December 31st , 2023.
• This limited guarantee covers the New Balance 996, 1006/1007, Fresh Foam Lav/CT-RALLY, and UCHCOCO models sold at retail stores within the 50 United States and the District of Columbia, or purchased through www.newbalance.com or other online retailers by customers with delivery addresses within 50 United States and the District of Columbia.
• To qualify for this 6-month NDurance rubber outsole limited warranty guarantee, the outsole must be completely worn through exposing the midsole of the shoe within 6 months of purchase. The uppers of the New Balance 996, 1006/1007, Fresh Foam Lav/CT-RALLY, and UCHCOCO models are not covered under this 6-month NDurance rubber outsole limited warranty guarantee.
• Some states do not allow limitations on how long an implied warranty lasts, so the above time limitation may not apply to you.
• This wear must be the result of playing tennis. Damage caused by misuse, abuse, improper or unauthorized repairs, “acts of God” or other events beyond New Balance’s control will not qualify for this guarantee.
• If your pair of New Balance 996, 1006/1007, Fresh Foam Lav/CT-RALLY, and UCHCOCO tennis shoe meets the requirements for replacement as described in the points above, please contact our Customer Care team to start your claim.
• Warranty claims should be made through newbalance.com.
• If the shoe qualifies for the NDurance rubber outsole limited warranty guarantee, you will receive an email notification with instructions for the return. New Balance will handle all shipping and handling costs for the return of the shoe. Please include a copy of such email notification in the box with your shoes.
• Any product submitted without a copy of the email notification sent by New Balance will be returned without inspection.
• The initial contact with New Balance Customer Care or the shipping date of the returned shoes must occur within 6 months of the date of purchase as recorded on your original receipt.
• After inspection and confirmation that the returned shoes qualify under the NDurance rubber outsole limited warranty guarantee, New Balance will provide you with a coupon to be used for same/like replacement shoes on newbalance.com. Please note that this coupon cannot be redeemed in stores. If a returned pair of shoes does not qualify for replacement as described above, New Balance will return the original pair of shoes directly to you.
• This is the entire warranty. No other warranty, express or implied, shall apply except as expressly stated above
To start your claim, contact our Customer Care team.
You can shop our shoes by heel drop measurement using the "Drop" filter option located on the left hand side of our product category pages. Additionally, the heel drop measurement for each shoe is listed in the product description.
An easy way to check if you overpronate is to look at the bottom of your current running or walking shoes. If the inside edge of the sole (near the ball of the foot and the big toe) shows more wear, you likely overpronate. Overpronation, sometimes referred to as just pronation, is when the foot rolls inward when walking or running.
Overpronation can lead to excess pressure on the inside edge of your feet. However, if you haven’t been experiencing pain or injuries, we do not suggest trying to correct your stride.
For help finding the right shoes based on your stride, visit your closest New Balance store to get fitted by one of our pros.
Our stability shoes feature technology designed to support runners who overpronate. Shop stability styles for both running and walking below:
• Shop stability running shoes for men
• Shop stability running shoes for women
All of our athletic shoes have non-marking outsoles and will not leave black marks (or scuffs) on either hardwood or tile floors.
Use our shoelace length chart below or measure the length of your existing shoelaces to determine the best length for your shoes.
View additional frequently asked questions here.
