myNB Rewards members: Enjoy free shipping on all orders, every day. Join now
Nonmembers: Enjoy free shipping on orders $50+.
Free Shipping applies to UPS Ground to the 48 Contiguous United States. Free Shipping applies to UPS SurePost to P.O. boxes. Free Shipping applies to USPS Priority Mail to AK, HI, U.S. Postal Territories, and APO/FPO addresses.
Extended holiday returns.
If you aren't completely happy with your purchase, simply return it by January 31, 2021 for free. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise. Unfortunately, we cannot accept returns on custom shoe orders.
We're proud to make our NB1 custom shoes in the USA. However, with the safety of our associates, their families and our communities in mind, we have scaled back production in our US factories to ensure optimal physically distancing. As a result, our NB1 line has been temporarily paused. While we work to get it back up and running, there are plenty of other New Balance styles to choose from.