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Nonmembers: Enjoy free shipping on orders $50+.
Free Shipping applies to UPS Ground to the 48 Contiguous United States. Free Shipping applies to UPS SurePost to P.O. boxes. Free Shipping applies to USPS Priority Mail to AK, HI, U.S. Postal Territories, and APO/FPO addresses.
Free returns every day.
If you aren't completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise. Unfortunately, we cannot accept returns on custom shoe orders. Learn more about returns
We're proud to make our NB1 custom shoes in the USA. However, with the safety of our associates, their families and our communities in mind, we have scaled back production in our US factories to ensure optimal physically distancing. As a result, our NB1 line has been temporarily paused. While we work to get it back up and running, there are plenty of other New Balance styles to choose from.