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FREE RETURNS EVERY DAY
If you aren't completely happy with your purchase, simply return it within 45 days from purchase. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise
Unfortunately, we cannot accept returns on custom shoe orders.
We hope you and your loved ones are safe during this unprecedented time. As the COVID-19 pandemic continues to spread, we are implementing a series of additional measures to ensure the health of our associates, customers, and communities.
These measures include temporary office, factory, and retail closures in the United States, Canada, and Western Europe. Effective Monday, 16th March, these facilities will remain closed until further notice.
At this point, NewBalance.com will remain operational, and we will continue to evaluate our operations as the global situation develops. However, we are temporarily suspending our NB1 custom footwear program made at our Lawrence, Massachusetts factory.
While we do not expect significant shipping delays, we ask for your patience while we work hard to ensure that you receive your merchandise in as close to your estimated shipping window as possible.
We must all do our part to help contain the spread of COVID-19. New Balance has previously enacted precautionary safety measures globally including business travel restrictions and remote work policies that will remain in place until further notice. We strongly encourage everyone to take all precautionary measures to safeguard their health, and the health of others, as recommended by World Health Organization and the United States Centers for Disease Control and Prevention.
Thank you for being part of our New Balance community. We will do everything in our power to welcome you back into our stores as soon as it’s safe to do so.