Customer Care

Important Shipping Information

Below are recommended order-by dates to ensure your holiday packages arrive by December 24, 2018
Standard Shipping (UPS SurePost ®) Tuesday 12/11/18
UPS Ground & USPS Thursday 12/13/18
UPS Priority 2-Day Air Tuesday 12/18/18
Next Day Air Thursday 12/20/18
  • UPS does not deliver on weekends or holidays.
  • In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 2 business days.
  • To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.
  • New Balance reserves the right to hold any order for suspected fraud.

Shipping Method Estimated Delivery Cost MyNB Loyalty Member Cost
Standard Shipping
(UPS SurePost®)
2-7 business days
once shipped

Standard Shipping
FREE on all orders
over $125*

$7.95 for orders
under $125

Silver & Gold Level: FREE shipping on all orders

UPS Ground 2-5 business days
once shipped
$9.95 All Levels: $9.95
UPS 2-Day Air 2 business days
once shipped
$14.95 All levels: $14.95
UPS 1-Day Air 1 business days
once shipped
$24.95 All Levels: $24.95
(Used for PO Boxes, Alaska, Hawaii and other US Territories, APO/FPO addresses)
2-7 business days
once shipped
FREE on orders
over $125

$13.95 for orders
under $125
Silver & Gold Level: Free shipping on all orders


For NB1 Custom Delivery by 12/24/18
UPS Ground Shipping Friday 12/07/18
UPS Priority 2-Day Air Monday 12/10/18

NB1 Shipping Details

We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletics. Using a trademarked term on your NB1 Custom order could delay your shipment.

Orders from Outside the USA

This site is for orders shipping to addresses within the United States (and territories). For orders outside the U.S., please visit one of our international sites:

Important Note for APO/FPO Customers

New Balance is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.

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