• Need to contact us?
    • Text or Call (800) 595-9138
    • Mon. - Fri.
    • 9 AM - 9 PM (EST)
    • Sat. & Sun.
    • 9 AM - 6 PM (EST)

Important Shipping Information

  • UPS does not deliver on weekends or holidays.

  • In-stock orders are not guaranteed to ship the same day they are received.
    All orders received for in-stock items ship within 2 business days.

  • To ship to multiple addresses, simply place a separate order for each shipping address. You can do this by placing individual orders online or by calling Customer Care to place the orders for you.

  • New Balance reserves the right to hold any order for suspected fraud.

Shipping Method Estimated Delivery Cost MyNB Loyalty Member Cost

UPS Ground

2-5 business days
once shipped

FREE on all orders over $50*

$11.95 for orders under $50

Bronze, Silver &
Gold Level: FREE shipping on all
orders

UPS 2-Day Air

2 business days
once shipped

$19.95

Gold Level: $10
2-Day Air

UPS 1-Day Air

1 business days
once shipped

$25.95

All Levels: $25.95

USPS

(Used for PO
Boxes, Alaska,
Hawaii and other
US Territories,
APO/FPO addresses)

2-7 business days
once shipped

FREE on orders over $50

$11.95 for orders under $50

Silver & Gold Level:

Free shipping on all orders

NB1 Custom Orders

We reserve the right to decline any requested personalization message or screen name that includes profanity, slander, trademarks and/or any other violations not consistent with New Balance Athletics. Using a trademarked term on your NB1 Custom order could delay your shipment.

Orders From Outside The USA

This site is for orders shipping to addresses within the United States (and territories). For orders outside the U.S., please visit one of our international sites:

Important Note For APO/FPO Customers

New Balance is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.