My Account

You can create your New Balance account by signing up online. Visit our log in or create an account page and fill out the required information.

For more information about benefits, please visit become a member.

Simply follow the steps below to quickly and easily reset your password.

1. Visit our log in page 
2. Select “Forgot password” underneath the “Password” field. 
3. Enter your email address and select “Send email.” 
4. You will receive an email with a link to reset your password.

As a New Balance member, you can unlock a whole host of benefits: 

• All year-round free shipping 

• Free returns 

• Access your 3D foot scan from your account 

• Receive special offers and promos

You can opt in when you create your account or subscribe to our emails at any time.

You may create a New Balance account on the Website, where you will be able to modify your contact information, update your billing and shipping addresses, view past orders, and view any 3D scans of your feet. To delete your account, please contact our Customer Care team here. For security purposes, complete credit card information (for example, your CCV number) is not saved with your account. Remember that you are responsible for protecting the username and password for your account and, as set forth in the Terms & Conditions, you will be responsible for all activity occurring through the use of your user name and password.