Customer Care

Search Our FAQ

Find answers to your most frequently asked questions:

24 hours a day, 7 days a week.

Browse Now

Live Chat

You can live chat with us:
MON - FRI 7 AM - 6:30 PM (CT)

Live Chat


Get help and support or provide feedback:

MON - FRI 7 AM - 7 PM (CT)

Send an Email

We will respond to your email as soon as possible.

Order Cancellations or Changes

To provide you with the best service possible, New Balance processes orders soon after they’re received. Once your order is placed, you can edit or cancel it within an hour in your Order Status.

You're headed to the US Site...

Pricing and product availability may change.

See All Regions